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Customer Service Technician

Location:
Kissimmee, FL
Posted:
November 11, 2012

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Resume:

Ronald E. Jackson, Jr.

Apopka, Florida *****

Home 407-***-****

Cell 407-***-****

j9yc1l@r.postjobfree.com

Profile:

Low voltage professional with extensive experience on residential and commercial properties.

Proven skills in burglar, fire, CCTV, access control, voice, data and fiber optic installation/service.

Client focused with strong management, communication, planning and customer service skills.

Experience:

Network Cabling Services, Inc. Longwood, Florida

Network cabling technician (May 2010 to January 2011) (April 2012 to present)

Installation of voice, data, cable TV, and fiber optic wiring. Idf/Mdf communication room setup,

cable dressing to patch panels, 110 blocks and fiber lius’.Terminate data patch panel/s, 110 blocks

and Liu fiber optic panels. Install frontend jacks and plates. Label, test and record test for client

information. . Communication room setup of voice, data, fiber equipment, termination of front and

head end equipment.

Millennium Fire and Security, Inc. Orlando, Florida

Installation/service technician (April 2011 to April 2012)

Installation and service of fire, burglar (hardwire/wireless) systems. Wireless communication

Fire and burglar alarm inspections. Installation of CCTV systems using midspand panels and IP

cameras. Network system using MDVs’ computer base hardware/software and midspand

connection via fiber connection.

Smart Ride, Inc. Edgewater, Florida

Low voltage technician (October 2009 to May 2010)

Lead maintain tech for project Strong-arm (Harry Potter attraction) at Universal Studios.

Digital Home Orlando, Altamonte Springs, Florida

Installation and service technician (June 2005 to October 2009)

Installation and service burglar, fire, CCTV, voice, data, cable, vacuum, intercom, access control and

Surround sound systems. Rough-in to completion hardwire and wireless systems in home and Business.

Fire alarm installation including the planning, installation, testing and meeting with Inspectors.

HLE Systems, Orlando, Florida

Fire alarm installer service technician (September 2004 to June 2005)

Installation, testing and service for burglar, fire and CCTV systems. Inspection and documentation for fire

and burglar systems.

Corporate Security Management, Inc., Maitland, Florida

Coordinator, Manager, Dealer Resource, Manager, Customer Service (February 2000 to

September 2004)

Management of resources to ensure that services to clients are conducted in a timely manner.

Documentation of service requests and ongoing communication with dealers and clients to

provide the most effective customer service. Problem identification and resolution to ensure

service is completed in a cost effective manner. Invoice preparation and management of

material shipments and returns. Maintained documentation of work request progress via

computer. Written and oral communication to alarm dealers, team members, management

and clients on status of service and installation requests. Uploaded and downloaded

customized software to facilitate service and installation project. Coordinated project bids

between dealer to negotiate a cost effective price in accordance with budget. Build and

maintain dealer database for projects and service.



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