Nicole La'verne Young● *********@*******.***
Mobile: 404-***-**** ● 1908 Sailcloth Street, Lithonia, Georgia 30058
Proficient business professional with expertise in business support services, sales, project management, supervisory, training, compliancy, safety-conscious behaviors, operational processes and best practices; Motivated individual committed to customer relations and superior work performance; a total quality performer.
Business process, clinical capability planning, and customer relationship management experience with demonstrated ability to work with all levels within the organization; Broad experience with a variety of computer systems and software applications.
Experience includes:
Back-Office Support Strategic Planning Government
Customer Relationship Management
Regulatory Compliancy Medical Laboratory Testing
Best Practices Sales
Computer and keyboard proficiently
Training Project Management
EDUCATION
Troy State University, Psychology (Candidate for graduation 2013)
North Avenue Academy Atlanta, GA US
High School or equivalent 01/1995
PROFESSIONAL EXPERIENCE
So Cal Industry, Lawrenceville, GA 2007 - 2011
Administrative Assistant
Perform office support to executives and managers in a variety of settings.
Phone interviews.
Market research
Distribute correspondences, answer phones, make travel arrangements and maintain files.
Perform bookkeeping duties and payroll for office and construction employees.
Proofread documents and create material for presentations.
Support customer/client inquiries (off-site, on-site).
Purchase supplies and deliver them to construction sites.
Tools: MS Office
Centers for Disease Control/Priority One Services, Atlanta, GA 2005 - present
Animal Care Technician
Performed routine and specialized duties associated with animal care and husbandry on various species including non-human primates, rabbits and various rodents.
Prepared analytical data for management teams
Trained current veterinary residents, research personnel and co-workers on proper technique of various animals’ procedures including specialized injections specimens ( blood, fecal and tissue) collection restrain techniques, tattooing and euthanasia and experience working with animals in regulated
environment and knowledge of SOP’s, GLP, USDA, FDA standards and regulation.
Assisted veterinarian with surgeries and necropsies.
Supported and conducted scientific research and the collection, analysis and the reported data.
Front and back office support.
Preparation and delivery of perishable and non perishable enrichment.
Tools: MS Office
Emory Yerkes, Suwannee, GA 2004-2005
Animal Trainee
Performed specialized duties in animal care on various species of non human primates.
Performed routine duties associated with animal husbandry, feeding, and daily health checks.
Animal restraint.
Proper disposal of animal waste and data collection.
Record keeping.
Preparation and delivery of perishable and non perishable enrichment.
Yearly medical physicals.
Transporting animals.
Quest Diagnostics, Tucker, GA 2001-2004
Laboratory Assistant
Performed routine and specialized duties associated with medical laboratory testing.
Problem solving.
Created spreadsheets and retrieved data from automated software system.
Ordered supplies.
Received, processed and delivered specimens to appropriated testing location.
Customer support.
Entered and released test results to doctors.
Glassware.
Relevant Coursework, Training and Certificates
Blood Bourne Pathogens
Fire Safety
Personal Protective Equipment (PPE)
Safety Survival Skills
Radiology Training
Bio Hazardous Disposal Training
References Employer Title
Dr. Skinner Harris Centers for Disease Control DMV Chief 404-***-**** ****@***.***
Dr. Allison Williams Centers for Disease Control Veterinarian 404-***-**** Williams, Allison (CDC/CCID/NCPDCID)
High Containment Laboratory
Shelton Wimberley Centers for Disease Control Primate Manager 404-***-**** ****@***.***
Priority One Services