Linda S. Hines email:

j85rs9@r.postjobfree.com

** ****** ******

Worcester, MA 01604

508-***-****

Qualification Summary

Professional Profile:

- Effective communicator with a team attitude

- Cooperative and flexible; adaptable to change and

circumstances

- Resourceful problem solver

- Able to manage multiple tasks, prioritize and meet

deadlines

Functional Skills:

- Knowledge of group insurance benefits and terminology

- Software - MS office; Word, Excel & PowerPoint

- Knowledge of mail processing machinery and mail

regulations

- Organizational and inventory control skills

- Accurately maintain product material

- Provide customer service to other departments

Employment

June, 2009-

October, 2012 Wagner KIA (Shrewsbury, MA)

Receptionist/Customer Service/Cashier

- Greet customers, take incoming calls, payments, write

receipts, and Accounts Payable

- Maintain accurate inventory of all new & used cars,

dealer plates, dealer swaps, and daily work sheets

1981 - 2008 Carroll Enterprises/Small Business Service Bureau,

Worcester, MA

Fulfillment Coordinator

- Maintain inventory of current insurance product

literature and documents

- Work with departments to meet ongoing/upcoming sales &

service needs

- Coordinate print material needs with copywriter and end

users

- Ensure quality assurance for all outgoing materials

- Conform to established turn-around time for materials

requests

- Responsible for organization and logical set up of the

storage area for fulfillment materials and maintain

integrity of materials by routine and random audits

- Accounts Receivables

Switchboard Supervisor

- Manage multi line switchboard

- Supervise staffing needs for switchboard and reception

area

- Point person for technical and procedural issues for

reception and switchboard areas

- Provide quality customer service

- Knowledge of all facets of business with ability to

direct callers and visitors to the appropriate staff

Switchboard/Receptionist

- Initial point of contact for all members

- Quality customer service

- Technical ability to manage multi line switchboard and

PBX

Education: North High School

References available upon request

Contact this candidate