Rolando Santos

***** ** **** ******

Pembroke Pines, Florida

954-***-****

E-mail: j7q3u8@r.postjobfree.com

OBJECTIVE: To obtain a position in the Information Technology field that will offer me the

opportunity to utilize my technology skills to improve a network environment.

PROFESSIONAL EXPERIENCE:

Insight Global

Contractor for Department Of Transportation

May, 2007 – November, 2011

Manager: Pamela Krammer, 561-***-****

Position: Technical Support Analyst

Desktop support for 100+ in call center

Work with help desk ticketing application

Create and install ghost images and work with groups in Active Directory

Setting up computers in network domain and configured IP addresses

Keep inventory of computers replacement e in work logs

Diagnosed hardware and software issues & repair, upgrade systems.

Blackberry email setup

Customer Desktop support 1st and 2nd level

UNISYS Corp

May, 1998 – May, 2007

Position: Computer Technician

Troubleshoot hardware and software issues

Install hardware and software programs

Repair a variety of laptops and desktops

Repair a variety of printers

Meet customers computer service deadline

Work with help desk ticketing application

Customer Desktop support 1st and 2nd level

CERTIFICATION:

A+ Certified Hardware

Network +

Dell Certified System Expert (DCSE)

Lexmark Certified

Hewlett Packard Certified

COMPUTER SKILLS:

Software: Install and configure Windows XP/7, Windows 2003,2007 Severs, MSOffice 2007,2010.

Hardware: Assemble Dell personal computers, laptops , install and configure NIC cards, printers and video cards. Understanding of Active Directory, DHCP, Static IP’s, tapes rotation backups. Knowledge of networking fundamentals and VPN connectivity & troubleshooting. Skilled in Dell, IBM,

Compaq, Gateway PC’s, Panasonics Tough books and all brand names multifunction printers.

Experience in dual boots using Win XP/7 & Linux with System Commander programs.

Other Skills: Supervisor, Office Manager, Reasturant Manager,Customer service problem solving issues and delegate. Computer operator for IBM AS/400 performing job release and backups. Proficient in MS Office, Visio, MS Projects, Symantec Ghost Solution, Photoshop, Adobe Acrobat. Diagnosed and repaired hardware problems, completely built computers, troubleshot technical problems, and installed software applications. Replace Bay Network Hubs,Routers,Switches.

EDUCATION:

KEY COURSES: Operating System Concepts, Programming, Computer Networking, Computer Science, MIS (Management Information System).

Miami Dade Community College - North Campus, Miami Florida.

Degree: Associate in Art in 1983

Major: Business Data Processing

Minor: Computer Science

Sheridan Technical School, Hollywood Florida

Program: Network Plus - 13 weeks of intensive hands on instruction.

References Available upon Request

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