Customer Service Engineer

**** ********** **.

Columbus, OH ***** Phone 614-***-****

E-mail j5yclm@r.postjobfree.com

Donald R. Hettrick

• Machine Designer and Drafter with extensive, active skills.

• Emphasis on support with an ability to fit into multiple roles and multitask

• Complete team player who is personally invested in internal and external customer service

Technical Skills

• MS Office Suites (Word, Excel, Frontpage, Publisher, Outlook) 97, XP, 2003, & 2007

• Windows OS’ 95, 98, 2000, NT, ME, XP, Vista

• Novell Networking (Client, Groupwise, Zen)

• Image Creation & Replication (Ghost, Power Quest Drive Image, Zen)

• Repair and Troubleshoot Software and Hardware on desktop and notebook computers.

• Technical Writer with extensive ISO-9000 standards experience.

• Mechanical Design (Autocad).

Professional Experience [ 1999 - ] Mt. Vernon Nazarene University Columbus, Ohio

Instructional Technologist

(Technical Support Specialist &Technical Support – AGS)

• Annual laptop model evaluations and negotiations with vendors.

• Manage the purchasing budget each year. Last year’s budget for computers was in excess of $750,000.

• Create and replicate image to all new laptop computers; replace image on damaged machines.

• Continuous maintenance of 750 student computers at any one time.

• Provide support on demand with as little customer downtime as possible; enabled this service by maintaining an on-hand inventory of frequently used parts and components

• Provide support for staff and faculty computers.

• Troubleshoot problems regarding Software and Hardware.

[1996 - 1999] Iroquois Design Co. Inc. Leroy, NY

Machine Designer and Detailer

• Design tooling, fixturing, and automation for part loading, locating, gauging, and assembly stations.

• Detail machine parts of others’ machine designs.

• Assemble drawing packages (kits) per customer specifications.

• Prepare Bill of Materials.

[1992 - 1996] AirBorn Connectors Inc. Dallas, TX

• Manufacturing Engineer

• ISO-9000 Quality Certification. (1992-1996)

• Creation and maintenance of ISO-9000 standards and procedures for all company processes.

• Technical Writing for three thousand documented processes.

• Continuous design of new tooling, fixturing, and automated processes for injected molding connector assemblies.

• Update hand drawn blueprints to electronic AutoCAD versions.

• Generate Cam designs for CNC Lathes.

• Routinely inspected assembly processes to verify the procedures were being followed per ISO-9000 quality standards.

• Chairmen of Safety Committee.

Education

[ 1988 – 1992 ] Roberts Wesleyan College Rochester, NY

B.S. Physics

• Minor Computer Science, Chemistry, & Mathematics

References Available Upon Request

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