Kimberly R. Skaggs

253-***-****

j544he@r.postjobfree.com

http://www.linkedin.com/pub/kimberly-skaggs/27/4b1/b8b

Implementation Specialist/Medical Device Rep

•20 years clinical laboratory experience performing instrument evaluation, troubleshooting, QC, installations, connectivity, database management, maintenance of supplies, training, supporting, certifying and documenting a wide variety of healthcare personnel and physicians

•10+ years as a dynamic exceptionally organized trainer, knowledgeable of adult learning concepts, skilled in presenting technical information and theory, comfortable in large classroom presentations, one-on-one in-services, adept at adjusting to needs of individual learners to ensure competency and compliance

•Dedicated awarded service-oriented leader focused on providing friendly helpful timely technical assistance and problem-solving support, follow-up and resolution via 24/7 pager to all ‘customers’ through clear accurate verbal and written communication and reports

•Experienced in many MS and IT software applications, HR & Instrument databases, Outlook, Excel, PowerPoint, Lawson, LMS, MTS, EPIC, Telcor, Aegis, QCM3, RDP, SCCM, Point of Care testing instruments as well as laboratory instrumentation

•Licensed Medical Laboratory Technician MLT (ASCP) with BA in Interdisciplinary Arts & Sciences

Work Experience

Swedish Medical Center 12/2010-5/2012

Point-of-Care Coordinator Seattle, WA

•Validated POC medical devices and supplies by performing QC on product shipments, linearity studies on new equipment and correlation studies in conjunction with the main lab

•Reviewed patient EPIC charts and instrument interfaces daily in order to evaluate and correlate the accuracy and quality of operator POC testing in accordance with QA standards of patient safety and identify opportunities for onsite coaching/mentoring hospital personnel

•Project Manager of the Aeroscout Wi-Fi asset tracking system for the POC department’s refrigeration inventories created policy, training tools, completed installation and managed the Aeroscout interface which reduced supply costs, saved time and increased Quality Assurance of product and patient safety

•Assisted in implementation and quality assurance management of Aegis interface for POC testing with hospital’s EMR EPIC

•Conducted bi-weekly New Employee orientation training/certification of waived and non-waived POC testing, administered assessments to evaluate training/competency, documented in databases to support compliance with DOH & Joint Commission

•Coordinated with the Clinical Education Department to revise, streamline and train Nursing Student Program

•As one of Swedish First Hill Safety Officers, trained Culture of Safety curriculum to all staff and attended bi-monthly safety team meetings to improve patient safety and outcomes

•Acknowledged for Excellence in Customer Care and Support with numerous Swedish ‘Star’ cards

MultiCare Health System 9/2003-11/2010

Ancillary Testing Services Educator Tacoma, WA

•Designed created training tools/policies, organized coordinated scheduled and executed POC and Phlebotomy initial training for 500+ healthcare personnel annually, recertifying 3000+ annually managed and monitored instrument/LMS databases created reports for on-going communication with managers regarding certification compliance/operator performance to meet QA guidelines

•Project Manager conducted numerous department installations including the opening of new CVOR wing which included medical device correlation, linearity and precision studies, creation of all policies & training tools, project coordination with managers, vendors, IT and in-servicing 82 healthcare workers for CVOR, Cath Lab, CCU, CVICU and CVSS project completed before go-live deadline

•Provided exceptional timely 24/7 technical assistance and support through phone calls, remote desktop onsite and traveled in support of 1000s of healthcare personnel, managers and directors within 4 hospitals and 22 clinics utilizing POC testing

•Wholly responsible for working with vendors in support of all onsite POC supply inventories: 48 different refrigerated/non-refrigerated product for 93 departments system wide by ordering, stocking, maintaining, ensuring quality control and billing

•Acknowledged for Excellence in Customer Care and Support in 2 MHS President Award Nominations; MHS Anticoagulation Clinic Expansion from 500 patients to 1600 patients-the largest in Washington state. MHS Stroke Team Code the creation of the new Interventional Radiology department for the first stroke program in Pierce County, as well as numerous MHS Merci Memos thank yous from directors and department managers for providing timely quality customer and technical support

UW Medicine Neighborhood Clinics Auburn 1/2000-8/2002

Laboratory Manager Auburn, WA

•Manager of the clinic’s laboratory to include all aspects of the laboratory; specimen collection, testing, Quality Control, instrument maintenance, EMR documentation, inventory and Quality Assurance oversight for a 8 doctor clinic

•Managed, assisted with hiring/evaluations and retrained nursing staff to ensure competency and quality of performance of Point of Care testing and phlebotomy procedures

•Daily communications with UW Lab to ensure proper management/handling of transport specimens, acted as physicians’ liaison to research and investigate lab specifications and supplemental testing

•Created and executed clinic’s first Quality Assurance program which reduced operating costs and errors, increased accurate testing which enhanced patient care and safety

•Created and implemented program to track abnormal pap results; UW reports confirmed all 100% of the Auburn patients had received timely follow-up communication and facilitation of additional procedures

Education

University of Washington Tacoma, WA

B.A. Interdisciplinary Arts and Sciences

Dean’s List, Honorary Golden Key Society

Pierce College/ Shoreline Community College Steilacoom & Shoreline, WA

A.A.S. Medical Laboratory Technician (ASCP)

The Performance Company Pty Ltd, Train the Technical Trainer

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