Adrian Warner

*** ******* ***** *******, ** 256-***-**** j50rqy@r.postjobfree.com

Career Summary

Skilled Professional with more than 14 years experience in the field of technology. A dedicated and highly energetic person who thrives in pressure situations and can be counted on when the going gets tough. Able to work efficiently with very little supervision. Strong work ethic and good communication skills. Wide range of technical skill with proven desire to stay onboard with the latest technology. Passionate, and driven looking to take career to the next level.

Education

Virginia College – Huntsville, Al Degree expected 1/2013

Network Engineering GPA: 3.5

IT Experience

Wells Fargo – Huntsville, Al

*Network Analyst, (6/2001 to 1/2012) Handled technical troubleshooting within an enterprise environment. Working through trouble ticket system handled Active Directory account provisioning including group access relevant to job duties of end users. Setup and provision RSA VPN access for approved users. 24/7 remote support twice a month. Linux server monitoring.

Selected Contributions:

*Contributor in the corporate implementation of RSA Secure token embedded within the blackberry device(2 year project).

*Met weekly with select corporate helpdesk leads to maintain updated knowledge base of remote access processes. Handled training of leads regarding software updates such MS Office via citrix and ACE Server updates.

*Liason for offshore users, provided dedicated support.

EMCO, Huntsville, Alabama

*IT Support Specialist, (10/2007 to 4/2010), Phone and desktop support of windows XP and windows 7 users. Worked mainly from ticket system and email support. Provided sole remote support for any software installs that received proper approval. Setup accounts and pushed out installs of VPN software.

Selected Contributions:

*Evening team lead, handled all tech/customer service escalations and sent reports to management.

*Handled requests for replacement laptops and hardware upgrades.

Compu-NET, Birmingham, Al

*Network Technician, (10/2001-June 2001), Desktop technician, provided services calls, reimaged machines, remote support for end users. Ordered and configured new desktops/Laptops and provided training for new hardware and software rollouts. Managed both clients and servers and provided 24/7 support.

Selected Contributions:

*On-call 7 days a week

*Participation in all major rollouts

*Created training and support manuals

Certifications

CompTIA A+(2011), CompTIA Security +(2012),CompTIA Net +(2012),CompTIA Linux+(2012).

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