Executive Director/Operations Manager
Resume:
THOMAS B CONWELL
PO Box ****
Bellaire, Michigan 49615
j3m8mp@r.postjobfree.com
SALES, SERVICE AND MARKETING OPERATIONS EXECUTIVE
Experienced automotive executive with a track record of creative problem solving, collaboration, strategy development and tactical implementation; resulting in cost savings and revenue growth. Well known for motivating and mentoring peers and direct reports.
* Sales
* Marketing
* Operations
* Dealer Network
* Trademark Licensing
* Sales Promotion
* Administration
* Budget Management
* Supplier Contracts
* Service
* Event Planning
* Logistics
PROFESSIONAL EXPERIENCE
GENERAL MOTORS CORPORATION 1979 – 2010
Director, Sales Administration, HUMMER Division, Detroit, MI 2009 – 2010
* Named to executive team for GM’s spin off of HUMMER as an independent automobile company.
* Developed U.S. regional wholesale organization as lead executive.
* Prepared sales and service operational activities to support dealer network.
o Developed business case that supported stand alone HUMMER sales operations.
o Developed incentive strategy to support $75M incentive budget.
Director, Marketing Services Operations, Detroit, MI 1999 – 2009
* Appointed by VP of Sales and Marketing to lead the integration of eight divisional brands sales and marketing support operations into one channel organization. Implemented on time with no interruption to daily operations.
* Saved $30M through consolidation of dealer sales and service recognition programs.
* Reduced spending from $240M to $145M for auto shows, dealer and corporate events, and meetings by eliminating redundant supplier support and reduced internal headcount.
* Spearheaded consolidation of 35,000 annual unit promotional vehicle fleet into one business unit.
o Reduced operational expenses by 50%.
o Developed common policy and procedures for all business units to follow.
o Selected one vehicle transport carrier to consolidate vehicle moves across the country resulting in $5M cost savings and improved vehicle logistics.
* Successfully negotiated multiple supplier contracts by leveraging volume while eliminating redundant services.
* Doubled annual royalty revenues to $35M creating the largest and most profitable automotive OEM Trademark Licensing business for consumer goods.
* Developed revenue neutral business case to open General Motors first-ever Historical Museum and Specialty Vehicle Operations for 1200 vehicle fleet.
* Reduced $19M of fixed cost by Streamlining GM Creative Service’s business operation (auto show exhibit fabrication).
* Developed long standing relationships with outside trade organizations (i.e. SEMA, Barrett- Jackson) leading GM vehicles to become the 1st choice for customization and personalization.
Director, Administration, Chevrolet, Warren, MI 1997
* Led relocation efforts moving Chevrolet Division from Warren, MI to Detroit.
* Recruited by General Manager of Chevrolet to GM’s largest vehicle division to drive cultural change resulting in more effective decision making and collaboration between other GM vehicle divisions.
Director, Houston Zone, Chevrolet, Houston, TX 1996
* Successfully overhauled Chevrolet dealer network which placed Chevy ahead of Ford and into 1st place in the Houston market.
* Increased Dealer Advertising collections by 50%.
Director, National Sales Promotion, Pontiac, MI 1995
* Developed and instituted innovative leasing program with outside finance companies reducing incentive budget by $220M.
* Increased market share in large high cost markets by reallocating funds by creating new dealer Tom co-op advertising program.
Manager, Dealer Network, Pontiac, Pontiac, MI 1994
Assistant Zone Manager, Pontiac, Detroit, MI 1991 – 1993
Assistant Zone Manager, Pontiac, Cincinnati, OH 1989 – 1991
Zone Marketing Manager, Pontiac, Detroit, MI 1989
Zone Distribution Manager, Pontiac, St. Louis, MI 1988
Metro Sales Manager, Pontiac, Dallas, TX 1984 – 1986
Metro Sales Manager, Pontiac, Minneapolis, MN 1983
District Sales and Service Manager, Pontiac, Bismarck, ND 1981 – 1982
District Service Manager, Pontiac, Green Bay, WI 1979 – 1980
EDUCATION
Executive Development Program, Stanford Business School, Stanford University, Stanford, CA
Executive Development Program, Darden Business School, University of Virginia, Charlottesville, VA
BS Degree, Northern Michigan University, Marquette, MI
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