Dynamic management professional with a wealth of successful business experience and accomplishments that reflect outstanding leadership and customer service. Results-driven, respected manager who leads by example and is effective at motivating team to achieve results. Self sufficient and resourceful problem solver with meticulous organizational, planning and decision making skills. Additional expertise in the following competencies:

• Sales & Marketing • Strategic Planning • Merchandising

• Customer Service • Employee Development • Inventory Management

• P&L Management • Loss Prevention • Business Development

KEY ACCOMPLISHMENTS

Increased retail sales by 34% continued to drive sales up during a weak economy, yielding +126% vs. previous year.

Continuously maintained overall store customer satisfaction scores at 90% and above by implementing product knowledge training and emphasizing customer relationship skills to all employees.

Increased sales during annual “slow” season by creating a direct marketing campaign to larger chain jewelry stores. Consistently achieved a ROI of at least 65%.

Identified and implemented key competitive edge by offering customers a door-to-door product delivery service option instead of only standard delivery.

Negotiated expansion of store as part of new lease agreement, worth ~$40-$50k savings.

Improved product turnaround time to 10 days – 14 days less than key competitors -- using custom assembly line process.

Created vertical marketing dynamic by managing Company "B". Negotiated business relationship to drive manufacturing sales to Company "A", resulting in +15% in sales.

Professional Experience

Company "A"

Owner/Manager

Jul. 1983 – Jun. 2008

Built a successful custom jewelry manufacturing business, growing more than 12 times in size and expanding to a staff of 24 during the life of the company. Directed all aspects of the business, from procurement of materials to sales and P&L management. Trained employees in creating top quality products and delivering exemplary customer service. Mentored assistant manager to take over the business, which was sold in 2008

Company "B"

Manager

Aug. 2000 – Mar. 2005

Led daily operations for independent retail jewelry store – in addition to owning and managing Company "A". Responsibilities included overseeing personnel, financial and accounting administration, sales generation and

outstanding customer service. Mentored owner in start-up of business, including recruiting, hiring and training employees.

EDUCATION AND SKILLS

TECHNOLOGY

Proficient in Microsoft Office, Internet and POS systems

Education

University of Wisconsin-Parkside

Business Administration

Additional Languages

Fluent- Arabic