SHERRI L. JORDAN

EM: j0qek1@r.postjobfree.com PH: 713-***-****

Summary of Qualifications

•Dynamic, success-driven and self-motivated professional with over 15 years of experience in all facets of I.T. management, operations, project management, supervision, budget administration, planning, training, coordinating and customer relations.

•Articulate, advanced communicator, listener and cultivator of key relationships with all levels of personnel, clients, businesses, and executive managers.

•A recognized talent for implementing strategies that provides solutions, boosting productivity and efficiencies across the organization.

•A demonstrated leader and effective manager capable of achieving results.

•Recognized for professionalism, positive mental attitude and commitment to excellence.

•Solid professional, possessing a strong sense of responsibility with an excellent track record of dependability.

•Ability to maintain focus on achieving results while implementing business solutions to meet diversified needs.

Skills

•Network Administrator •Help Desk Call Center Manager •Project Manager

•Active Directory maintenance •Citrix Access Management Console •Blackberry Enterprise Server (BES)

•Win7 / Win2000 / XP / Win98 / Vista •Win2000 / Win2003 Server •MS Exchange 2000

•Help Desk Technician •Sarbanes Oxley Manager •Setup network and local printers

•Backup Exec / Veritas •Efolders / Mozy Pro Backup •Barracuda Backups

•Microsoft Office Pro (Excel, Word, Access & PowerPoint) •Merrick software installation and setup (Procount, Dynacap & Carte) •Kaseya (IT network monitoring / systems management software)

•Trend Micro (virus protection software) •ConnectWise (Help Desk software) •Autotask (Help Desk software)

•Setup of Nortel BCM and VoIP phones •N-able (IT network monitoring / systems management software) •Remote Control software – GoToAssist / TeamViewer / VNC / Bomgar

Professional Experience

•Network Administrator with the ability to add users, disable users, assign user rights, create and implement Network groups and other security and network-related tasks.

•Exceptional I.T. Manager with the ability to supervise Network engineers, support personnel, IT consultants and Help Desk technicians and create an atmosphere of team work and professionalism.

•Ability to provide Server maintenance such as assess server’s stability, track system events, prevent virus infections, keep user access rights updated, update critical/security patches and monitor disk space.

•Experienced in budget planning and administration, expense justification and budget optimization.

•Proficient with Microsoft Windows 7, 2000, XP, Vista and self-sufficient with installing, upgrading and troubleshooting PC hardware and software.

•Knowledgeable in a wide variety of remote access software and able to use to provide offsite support for break/fix resolutions in an efficient and timely manner.

Professional Experience Continued

•Experience at managing and supporting all Blackberry devices which include purchase, device setup and email activation via Blackberry Enterprise Server (BES) and also user training.

•Adept at seeing the big picture then creating processes and procedures that produce effective methods for “getting the job done”.

•Well versed in a wide range of Backup software and able to maintain successful data retention and restore files as needed.

•Strong ability to create rapport with users, clients and upper management; providing exceptional customer service to all.

•Experienced at maintaining inventory of all I.T. related hardware including printers, software and software licenses.

•Knowledgeable Sarbanes-Oxley Manager with ability to gather and retain documentation for internal and external auditors.

Achievements

•I created the Beryl Oil and Gas’s network from the ground up, purchasing the servers, routers/switches, VoIP telephones, software, desktops/laptops and created the network environment that held 100% uptime throughout my tenure. This was achieved even during the five (5) office moves which were necessary due to the construction/rebuild of the office space.

•Within two (2) weeks of joining I.T. Works I was able to close 441 open, unresolved and outdated tickets, leaving only seven (7) outstanding tickets.

•Significantly reduced the number of escalated tickets by two-thirds by creating an in-house training program for Help Desk Technicians, providing them with the skill and knowledge to handle these incidents personally.

•Created the process and procedure for retaining client documentation; using uploads into SharePoint and implementing a filing system for the hard copies. Until this point all Account managers and Network Engineers kept their own records which were not accessible to all.

•Discovered and cleaned up financial errors (within AutoTask) that caused the financial reports to be off approximately $500,000.

•Created MS Access database for the Accounting and Shipping Departments 16 years ago that is still in use today and is the “center” of how the company does business.

Employment History

Jan 2010–Mar 2011 Director of Managed Services I.T. Works Bellaire, TX

Jun 2007–Nov 2009 Director of Information Technology Beryl Oil and Gas Houston, TX

Aug 1995–May 2007 Manager of Information Technology Pogo Producing Houston, TX

Education

University of South Alabama, Mobile, AL

Bachelor of Science, Honors: Dean’s and President’s Lists

References

Available upon request.

Contact this candidate