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Sales Customer Service

Location:
Lawrenceville, GA, 30043
Salary:
50,000.00
Posted:
August 19, 2012

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Resume:

SAMI KHATIB

**** ***** **., *************, ** ***43 j0hvrs@r.postjobfree.com 770-***-****

PROFESSIONAL QUALIFICATIONS

Bilingual business consultant with extensive experience in strategic planning, sales, marketing, account management, sourcing and distribution, and international operations, with expertise in the Middle Eastern, African, and Asian markets

Strong practical experience in diverse arenas including the oil and gas, technology, electronics, firearms, and pest control industries; hands-on background managing complex product launches and ensuring compliance with strict regulatory guidelines

Sharp business acumen and entrepreneurial spirit; demonstrated ability to provide excellent service for existing customers while expanding sales pipeline, manage key accounts, develop niche markets, and administer major contracts resulting in high-revenue transactions

Effectively prospect, secure, and retain diverse client base; facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction, retention, and referrals

Proactively monitor trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

Prepare and present winning sales / product education presentations for diverse, geographically dispersed client bases

Develop and implement budgets, cost controls, process improvements, and customer service standards that result in increased bottom-line profits

Dynamic communication, presentation, negotiation, and relationship management skills

Fully bilingual in English / Arabic

~ Key Achievements ~

• Named Salesman of the Year for two consecutive years at Terminix (2010, 2009)

• Successfully launched and grew own company specializing in international business relations

• Increased sales volume by over 70% as Sales and Marketing Director for Age Stars Group

• Constantly exceeded sales targets by 135% during tenure with Training Systems

• Established a network of 22 distributors throughout the Middle East, Asia, and Africa for Firearms Training Systems

PROFESSIONAL HISTORY

Commercial Accounts Manager, Terminix International, Atlanta, GA 2007 - 2012

• Perform a broad scope of sales and business development activities including preparing proposals and negotiating contracts with commercial clients

• Apply depth of industry and product knowledge towards making customized client recommendations that result in increased revenues

• Deliver exceptional customer service

President, Marketing International Group, Suwanee, GA 2002 - 2007

• Directed all aspects of business development and growth for this company specializing in international marketing operations

• Played a key role in introducing clients to business partners throughout the Middle East and North Africa

• Worked closely with clients to identify unique needs, define goals for growth, and develop proposals and detailed business plans

• Traveled extensively to meet with existing and prospective clients

Continued... Page 1 of 2

SAMI KHATIB PAGE 2

Sales / Marketing Director, Age Stars Group, Riyadh, Saudi Arabia 1995 - 2001

• Delivered winning presentations and closed major contracts for sales of equipment and spare components with industrial and electronic applications to corporate clients

• Identified and negotiated with vendors to ensure best value and quality

• Entrusted with reviewing, evaluating, pre-qualifying, inspecting, and approving foreign companies for involvement in local projects

• Performed in-depth market research and competitive analysis to create effective pricing policies, training manuals, and marketing collateral

Sales Manager - Middle East Area, Firearms Training Systems, Suwanee, GA 1989 - 1994

• Drove all business development efforts for innovative firearms training program with government and commercial clients throughout the Middle East, Asia, and Africa

• Conducted extensive research to identify target market, prospected for clients, and oversaw key account acquisition

• Personally performed over 150 field demonstrations and educational presentations of the system; trained military and law enforcement officers on system operations and troubleshooting procedures

~ Prior Experience ~

President, Universal Marketing Consultants, Inc. San Diego, CA

General Director, International Agencies Establishment, Amman, Jordan

General Director / Managing Partner, International Agencies Group, State of Kuwait

System Analyst/ Program Manager, American Security Bank, Washington, DC

Project Manager, Royal Scientific Society, Amman, Jordan

EDUCATION

Bachelor of Science in Business Administration, Cairo University, Cairo, Egypt

~ Professional Development ~

Computer Programming Diploma, Brantley Draughon College, Ft. Worth, TTX

Systems Analysis Diploma, USDA Graduate School, Washington, DC



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