Manager Sales
Resume:
ANTOINETTE L. WALLACE
Houston, Texas 77083
Email: izrxs6@r.postjobfree.com
OBJECTIVE
To obtain a Restaurant Management position that allows me to utilize all my knowledge, skills and experience to the fullest with an opportunity for growth.
EXPERIENCE
January 2010 – August 2011 JW Marriott San Antonio Hill Country Resort & Spa, San Antonio, Tx.
In Room Dining Manager
Part of the pre-opening Food and Beverage Team for the resort
Responsible for all aspects of the day to day of In-Room Dining operation for 1002 rooms.
Hired, trained and developed a staff of 15 - 20 associates
Responsible for all financial goals including P & L statements, effectively managing wages, productivity and expense in accordance with the business demands and the budget.
Responsible for maintaining appropriate inventory for stocking of alcohol beverages.
Responsible for scheduling, payroll and labor tracking. Ensure that services and products provided by the outlet meet or exceed departmental/hotel goals
Responsible for all amenities ensuring that all instructions/details are carried out to exceed the guest expectation both internal and external.
August 2009 – January 2010 Hilton Americas-Houston, Houston, TX.
The CAFÉ Restaurant Manager
Responsible for all aspects of the day to day operations of the 256 CAFÉ Restaurant plus two Private Dining Rooms, CAFÉ Bar and Java Jive @ 1600 (our proudly brews Starbucks Coffee lounge)
Hired, trained and developed a staff of 35-45 associates.
Responsible for scheduling and payroll
Responsible for all financial goals including P & L statements, and ensuring successful performance by effectively managing wages, productivity and expenses in accordance with the business demands.
Ensure that services and products provided by the outlets meet or exceed departmental/hotel goals
Responsible for monthly liquor inventory of Café Bar.
December 2007 – August 2009 Hilton Americas-Houston, Houston, TX.
In Room Dining Manager
Responsible for all aspects of the day to day operation of 1202 Mini-Bars.
Responsible for all aspects of the day to day of 24 hour In-Room Dining operation for 1203 rooms.
Hired, trained and developed a staff of 30-35 associates
Responsible for all financial goals including P & L statements, effectively managing wages, productivity and expense in accordance with the business demands and the budget.
Responsible for maintaining appropriate inventory for stocking of mini-bars.
Responsible for scheduling, payroll and labor tracking. Ensure that services and products provided by the outlets meet or exceed departmental/hotel goals
Responsible for all amenities and hospitalities ensuring that all instructions/details are carried out to exceed the guest expectation both internal and external.
Responsible for all aspects of the day to day operation of Executive Lounge. Severing continental breakfast, evening hors’d oeuvres and cash bar.
Responsible for running daily shifts as needed in the Café Restaurant. (3 meal restaurant)
Responsible for running daily shifts as needed in Spencer’s For Steaks And Chops.
December 2005 – May 2007 Peabody Orlando, Orlando, FL.
In Room Dining Manager
Responsible for all aspects of the day to day operation of Mini-Bars located in all 891 rooms.
Responsible for all aspects of the day to day of 24 hour In-Room Dining operation for 891 rooms.
Hired, trained and developed a staff of 30-35 associates
Responsible for all financial goals including P & L statements, effectively managing wages, productivity and expense in accordance with the business demands and the budget.
Responsible for maintaining appropriate inventory for stocking of mini-bars.
Responsible for scheduling, payroll and labor tracking. Ensure that services and products provided by the outlets meet or exceed departmental/hotel goals
Responsible for all amenities and hospitalities ensuring that all instructions/details are carried out to exceed the guest expectation both internal and external.
Responsible for all aspects of the day to day operation of Afternoon Tea.
July 2005 - August 2005 The New York Marriott Marquis, New York, NY.
Restaurant Manager
Responsible for all aspects of the day to day operations of the Broadway Lounge, Atrium Lounge & Katen Sushi Bar.
Hired, trained and developed a staff of 60-70 associates.
Responsible for scheduling and payroll
Responsible for all financial goals including P & L statements, and ensuring successful performance by effectively managing wages, productivity and expenses in accordance with the business demands.
Ensure that services and products provided by the outlets meet or exceed departmental/hotel goals
February 2004 - July 2005 The Woodlands Waterway Marriott Hotel & Convention Center The Woodlands, TX.
Restaurant Manager
Responsible for all aspects of the day to day operations of the Restaurant, In Room Dining, and Starbucks.
Hired, trained and developed a staff of 35 -40 associates.
Responsible for all financial goals including P & L statements, and ensuring successful performance by effectively managing wages, productivity and expenses in accordance with the business demands.
Ensure that services and products provided by the outlets meet or exceed departmental/hotel goals
Implemented a new VIP Amenity Gift Program for In Room Dining that not only increased sales by 5% but I also made available through email.
2004-January 2005 Responsible for all aspects of the day to day operation of the Tuscany Lounge/Bar
Successful managed transition through a complete restaurant and bar renovation/redo.
Property LMS Coach
2001- 2004 Marriott’s Harbor Beach Resort & Spa Fort Lauderdale, FL
Room Service Manager
Responsible for all aspects of the day to day of the resorts (637 rooms) 24 hour room service operation totaling $1.5 million in sales yearly.
Hired, trained and developed a staff of 30-40 associates.
Responsible for driving both guest and associate satisfaction to high corporate standards while meeting financial goals.
Implemented a new VIP Amenity Gift Program that help increased sales by 8%.
Property LMS Coach
Responsible for Mr. Marriott’s Suite three weeks a year. (Annually)
1999-2001 Marriott’s Harbor Beach Resort & Spa Fort Lauderdale, FL
Assistant Restaurant Manager
Managed the AM, PM and Swing shifts in the resorts three meal period restaurant, each shift had 10-15 associates. (200 seats)
Trained associates on service standards and sanitation standards.
Gained hands on experience on forecasting and scheduling according to the departments created budget.
Managed all major holidays successfully through an organized reservation system.
Implemented a training program for all hostesses in the restaurant that increased the GSS (Guest Satisfaction Scores) for prompt seating and hostess attentiveness.
Played an integral role in the renovation of the existing casual restaurant to the opening of a new
Italian concept.
CERTIFICATIONS
Consulting Nutritional Services Food handler Training Westlake Village, CA 91362
ServSafe Certification National Restaurant Association
Controlling Alcohol Risks Effectively (C.A.R.E.) American Hotel & Lodging
T.A.B.C. Certified Texas Alcohol Beverage Commission
EDUCATION
______________________________________________________________________________
1994-1998 University of Houston Houston, TX
Conrad N. Hilton College Of Hotel & Restaurant Management
B.S., Hotel and Restaurant Management.
Minor, Marketing.
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