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Customer Service Manager

Location:
Houston, TX, 77063
Salary:
120000.00
Posted:
October 19, 2010

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Resume:

Nancy Cole

*********@*****.***

713-***-****

10+ Years experience in Corporate Global Travel Management reporting to senior leadership

Managing over $30M in travel spending & overseeing all corporate travel services

Pioneered cost saving initiatives resulting in a reduction of travel spend

Established international safety plan and reduced carbon footprint

Extensive comprehension of Worldspan, SABRE and Amadeus reservations systems

Team player with the ability to manage multiple tasks

Vast knowledge of numerous computer programs including MS Office, Oracle, SharePoint, Adobe Acrobat, Concur, Reardon, File Maker & Photoshop

Professional Experience

05/2006 – Present

Global Corporate Travel Manager, Mustang Engineering USA, Houston TX

• Established Corporate Travel Department; reported to VP

• Managing $30M in travel spend & overseeing all corporate travel services

• Pioneered cost saving initiatives reducing spend by over $1M within the first year

• Analyze spend and identify opportunities for cost consolidation

• Built and maintained vendor relations for airline, ground transportation and hotels/corporate housing

• Developed and maintained corporate travel guidelines, documents and reference materials

• Monitored corporate compliance

• Reconciled Corporate Travel Cards UATP, Air Plus, and Amex

• Launched international safety initiative

• Work with HSE to reduce carbon footprint worldwide

06/2002 – 04/2006

COO, Kwikfly USA, Houston TX

• Managed multiple locations: 8 offices in USA, 2 offices in Europe and 1 in India; reported to CEO

• Oversaw staff of 250+

• Negotiated consolidated airline contracts

• Controlled annual air spend $20M

• Weekly ARC/IAR submission using TRAMS

• Automated internal procedures to cut cost/save time

• Trained all agents in Amadeus, Sabre and Worldspan CRS’s

• Consulted and assisted IT in the development of Consumer Website

• In charge of all AP/AR including bi monthly payroll

• HR responsibilities included new hire, benefits, adherence to handbook, termination, and mediated employee disputes

01/1998 - 06/2002

Corporate Travel Manager, SYMON Communications Inc., Houston TX

• Saved Company over $100,000.00 in first year by implementing new travel policy

• Arranged extensive international travel with many Around the World and Circle Pacific tickets

• Supervised corporate travel for over 150 Systems Engineers

• Managed expense reports and executive travel, both domestic and international

• Negotiated corporate contracts with airlines, hotels and car rental companies

03/1994 - 01/98

Corporate Travel Agent, ARC Agent, Uniglobe, Houston TX

• ARC reporting and agency accounting

• International and domestic reservations

• Quality control and ticketing

10/1992 - 03/1994

Lead Agent, Atlantis Paradise Island, Miami FL

• Lead agent for Atlantis and Paradise Island Airlines

• Trained all new agents on software, booking procedures and quality customer service

References provided upon request.

Salary $120,000.00



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