Customer Service Human Resources Management Manager
|Brenda L. Bermudez, M.B.A.
***** ************ ***. *********, ** 44135-1620
(216) ***-**** ● (787) ***-****
Seasoned and dedicated Human Resources Professional with extensive experience over sixteen years of working in human resources and management settings, and acquired education in Business Management. Self-motivated, detail-oriented, dependable hard worker who leads by positive example. Proven strengths and training in:
● Supervisory Experience ● Ad hoc Report Writing ● Customer Service
● MS Office ● Bilingual English/Spanish ● Research/Analytical Skills
● Troubleshooting/team player ● Communication ● Negotiation/conciliation skills
Treasury Department of Puerto Rico, San Juan Puerto Rico 1996 – 2011
Labor Relations Specialist – Office of Labor Relations 2009 – 2011
Represent management's position in contract negotiations, grievance arbitrations, and unfair labor practice hearings. Draft, handle, analysis and evaluate of disciplinary action cases. Draft contract proposals. Participates in meetings and mediations between labor and management to discuss and attempt to resolve issues of mutual concern. Compile information and statistics on the economic proposals of both labor and management. Active participation in collective bargaining, advice and training supervisors on labor matters; advising senior management on human resources and labor matters. To serve as resource for management training programs in labor relations. Maintain records, prepares reports and composes correspondence relative to the work. Setting drug, psychological, and background checks.
Achievements: Exceptional performance in the handling of people with difficult conduct, like mediator of conflicts. Establishment of controls to save money and to stops high costs. Two collective bargaining contracts of 2,500 employees negotiated into negotiator committee.
Human Resources Generalist – Division of Personnel Relations 2001 – 2009
Transact and prosecute all application related with retirement business. Collaborate and offer orientation about medial plans. Drafting letters, proposals and communications of highly confidential nature. Prepare and actualize computer database. Orientate employees that request information about retirement business. Develop and maintain controls of retirement business. Participate in the design and distribution services and the affirmative action plans. Handle investigations, safety and health accommodations.
Achievements: Have developed and implemented enterprise norms, procedures and public politics. Collaborate into creation and digitization of all records of retirement employees program.
Human Resources Generalist – Employee Assistance Program 1996 – 2001
Lead administrative management personnel. Substitute the Office Director in its duties in case of absence. Assist to the Office Director in the accomplishment of its duties. Oversee administrative and support personnel. Prepare report writing of weekly events. Draft and serve as resource on training, seminaries and workshops. Plan and coordinate meetings of interdisciplinary health personnel. Manage handle confidential employee records. Coordinate appointments. Draft letters and memos.
Brenda L. Bermudez, MBA Page 2
Administration of Juvenile Institutions, San Juan Puerto Rico 1994 – 1996
Human Resources Assistant – Division of Licenses (Attendance) 1995 – 1996
Handle assistance registration of 300 employees. Tally of licenses. Compose pay reports and recommendations. Collaborate in payroll procedures. Handle kronos & AP computer applications. Collaborate in special project of employee retribution plan.
Human Resources Assistant – Division of Recruitment & Staffing 1994 – 1995
Review and evaluate of new applications. Evaluate skills and qualifications of the candidates to do recommendations. Prepare listings of tenth of possible candidates for vacant positions. Collaborate in interviews of potential candidates. Draft letter to candidates. Coordinate appointments.
Achievements: Collaboration in the massive enterprise Evaluation & Evolution of Jobs.
ADDITIONAL WORK EXPERIENCE
Bilbao Vizcaya Bank, San Juan Puerto Rico 1993 – 1994
Process a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments. Responsible for managing and balancing cash draw. Prepare daily paperwork according to branch procedures.
Valu Stores, Carolina Puerto Rico 1990 – 1992
Junior Assistant Manager – Men’s Clothing
Assisting the manager’s store manager with the day-to-day operations including to meet sales and cost budgets, recruiting, interviewing, scheduling, training, ensuring the team deliver good customer service and sales report. Run the store in opening and closing. Implements strategies to improve customer service, drive store sales, and increase profitability. To ensure customer needs are met, complaints are resolved, and service is quick and efficient. Maintains store appearance and product presentation to company standards. Collect contents of cash registers and delivering funds to the office. Provides support to sales associates during peak periods or when scheduling conflicts arise.
Marianne Stores, Carolina Puerto Rico 1990 – 1990
Cashier – Women’s Clothing
Greet customers. Scans items, requests price checks, honors appropriate coupons, collects payment and gives change as appropriate. Responsible for count contents of cash register drawer at the end of the shift. May bag items or perform other duties as needed. Handle stacks of clothing. Account for all transactions and balances books to ensure accuracy. Helping organize promotions and handling deliveries from suppliers as needed.
Metropolitan University, San Juan, Puerto Rico
Master Degree in Business Administration, Human Resources, GPA: 3.30
Relevant Coursework: Collective Bargaining, Organizational Behavior, Compensation & Benefits Administration, Management & Finance Accounting, Business Research Methods.
Brenda L. Bermudez, MBA Page 3
East University, San Juan, Puerto Rico
Bachelor Degree in Business Administration, Management, GPA: 3.09
Relevant Coursework: Business Law, Personnel Administration, Labor Relations, Psychology, Production & Operation Management.
● Conflict Mediator
● Personnel Administrator
● Training of Trainers
● Member of Ohio State Bar Association 2012 – to present
● Member of National Society of Hispanic MBA’s 2012 – to present
● Member of Labor Relations 2002 – to present
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