Online Moderator

**** *** ****** ****

Sacramento, CA. ***** Phone 916-***-****

E-mail *************@****.***

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Kathryn Jane McFadden

Objective Obtain an Online Moderation position. I have extensive customer service experience and computer experience, working in a fast paced, ever evolving workplace.

Work experience Nov 2005-Dec 2009 Habbo Hotel Sulake Corp. Santa Monica, Ca In-game Moderator Habbo Hotel is an online game for teens between the ages of 13-18. Moderate teens between the ages of 13-18 yrs of age. Answer call for help and customer service calls from members. Duties include: Both real-time and remote moderation of both public and private rooms created by members. Content moderation on forums. Write shift reports and file individual reports on issues concerning individual players. Warning and banning players when necessary. Remote position that requires employees to own their own equipment and broadband access. Feb 2004-Nov 2005 LiveWorld Inc. Los Gatos, Ca In-game Moderator LiveWorld is an outsourcing company who hires hosts for various companies. This was a remote position as an Online Chat Host for AOL teen chat. Duties included: Real time chat moderation. Watching chat and sending reminders to follow the AOL terms of service. Banning and warning via the tools provided by AOL. Oct 2002-Feb 2004 Toys R US Sacramento, Ca Cashier Cashier position both in general and game sales. Duties included: Fast friendly customer service Cash register accuracy Keeping up to date with new products and new gaming technology

Education 1997 - 2001 Grant Union High School Sacramento, Ca

References Belinda Marshall 3003 Marysville Blvd Sacramento, CA 95815 916-***-**** Moderator Jody McFadden 1642 Los Robles Blvd. Sacramento, CA 95838 916-***-**** Moderator