High School Active Directory

JOSE MONTEIRO

* ****** ** ***. # *

Boston, MA **122

617-***-**** cell | ****************@*****.***

Profile:

Customer oriented, multilingual IT professional proficient in Microsoft desktop applications and Windows Operating Systems. Experienced with imaging, computer hardware and software support.

Work Experience:

Year Up, Inc. Boston, MA

I.T Contractor 05/2010 – 10/2010

Created and deployed images using Symantec GhostCast Server.

Familiar with creating user account using Exchange Server 2007 and Active Directory

Configured user profiles and the deployed PC’s

Utilized Track-It ticketing system to track user requests and worked with users to ensure timely resolution

Helped with special projects ( overviewed the functionality of donated laptops to the company, data port inventory)

Executed Printer Mapping and driver installation

Worked with various Hardware Vendors to ensure that PC issues are troubleshoot and Hardware parts are sent and replaced

Advent International Boston, MA

Helpdesk (Year Up Internship) 08/2009 - 01/2010

Migrated users from Microsoft Office 2003 to Microsoft Office 2007

Formatted & imaged PCs using Symantec Ghost on a Windows 2008 Active Directory domain

Created/configured user profiles on newly imaged PCs

Installed applications such as MS Office, Adobe, McAfee, Avaya Unified Messaging and Enterprise Vault email archiving software

Utilized Track-It ticketing system to track user requests and worked with users to ensure timely resolution

Handled remote desktop support calls, including both domestic and foreign end users

Responsible for handling helpdesk calls

Helped with special projects (labeling, cable management, racking servers, Windows 7(investigating application compatibility), data cleaning Microsoft CRM, building custom crossover and Straight cat5e and cat6 network cables)

Worked with Windows 7, Virtual Private Network (Checkpoint SecureClient VPN), hard drive encryption (Checkpoint Pointsec)

Commonwealth of Massachusetts Boston, MA

D.C.A.M. 02/2007 - 07/2007

Helpdesk (Year Up Internship)

Maintained ticketing system through commands to verify correct operations and detect errors

Installed and repaired hardware and software

Set up and configured PCs

Education:

Year Up, Inc. Boston, MA

03/2009 - 02/2010

Technical Certificate (I.T)

Cambridge College Cambridge, MA

03/2009 - 02/2010

Bachelors of Science in Business Management – 18 credits earned

Brockton High School Brockton, MA

2005 - 2006

High School Diploma earned

Awards / Organizations:

Year Up Dedication Award 2009

Year Up International Soccer League Champion 2006 – 2007

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