Customer Service Sales

Theresa R. Kantor ********@***.***

**** ****** ****** ****, ******, GA 30519

(Home) 770-***-**** (cell) 770-***-****

Seeking an Administrative Assistant Opportunity supporting Sales & Proposals Management.

SKILLS:

• Organizational, Communication, Interpersonal & Multi-Tasking.

• Ability to adapt to new challenges, process changes & work environments.

• Analytical in Business Applications & Sales Proposals with attention to details.

• Project Order Management, Business Development & Support.

• Proficient in Microsoft Office Excel, Word, Outlook & PowerPoint.

• Efficient in Windows 95 through XP. (Currently using Office 2007)

EXPERIENCE:

PROPOSALS ADMINISTRATIVE ASSISTANT : Intralot USA, Duluth, GA 03/2008-07/2009

Provide bid support on all incoming RFPs / RFIs for on-line, instant ticket, and video lottery systems, products & services. Support management with all ongoing projects to ensure all critical timelines are met. Assist with the delivery of all out-going solutions / products / proposals. Analyze customer requirements within areas of specialization and guide proposal content accordingly. Collaborate with sales, engineering, project management and design to deliver professional & timely proposals. Format, collate, print, bind, package and ship all project documentation / proposals to the customer within required timeline. Administer “Customer Related” product documentation & training material for entire line of proposed products, systems and services for new accounts, as well as update and issue documentation for existing accounts. Organize, generate and manage products, systems and services presentation material (for new and potential customer accounts) in order to efficiently represent the company and its product line during customer site visits and demos.

QUOTATIONS ADMIN. & SALES ASSISTANT : Rexel / Gexpro, Duluth, GA 09/2005-03/2008

Assistant with the quotations team to log-in & maintain the current bid list with job names, bid dates, contractors, and identify the lighting & gear take-off requirements. Set up all project folders with additional information to include the documents that each contractor submitted. Make copies from drawings, compile & fax lighting fixture schedules & counts to the appropriate vendors and place in job folders. Inform sales if take-off is incomplete, and add to the job files as additional information is received. Maintain the quote folders in file cabinets and pull files for sales when job is awarded. Prepared Lighting quotes in the SAW system when assistance was needed. Assist outside sales group with Submittals to prepare the cover page and fixture summary, making the required copies & place into binders. Perform basic project management on selected projects and load lighting jobs into the ordering systems. Provided daily back-up to the front Receptionist part time.

• Became a Team member of the GE Supply-Contractor Quotes in support of outside sales to help accomplish $22M in sales, 67% over the previous year.

• Successfully supported a group of eight (8) outside sales people with their Lighting & Gear submittals.

• Became more knowledgeable of the Siebel and XPD applications, uses & functions.

• Helped to organize the contractor quotes process & files to make it more consistent and streamlined.

CUSTOMER SERVICE : S & S ACE Hardware, Buford, GA 03/2004-12/2004

Customer Service Desk, cut keys & glass, issue fishing & hunting licenses, mix paint for customers, stock & replenish inventory, sales of various merchandise, assist as Cashier, send Faxes, make copies, and prepared other documents for store use.

TAX SERVICES ASSOCIATE : Gwinnett County, Lawrenceville, GA 04/2003-02/2004

Provide customer service to Gwinnett citizens regarding auto, truck & trailer license tags, decals, vehicle titles and advalorem taxes. Utilizing the knowledge of state tax laws & regulations to apply county policies & procedures for supplying the DMV tag registrations & title applications. Collect all fees and tax payments associated with the vehicle tags, registrations, decals and titles via the Georgia State GRATIS System.

PROPOSALS & ENGINEERING SUPPORT : Nortel Networks, Alpharetta, GA 10/1987-09/2001

Provided detailed configurations by generating price proposals and specifications regarding Nortel Access & Optical equipment for various customers. Verify applications of equipment proposals or marketing models against current product bulletins and Nortel engineering guidelines for accurate provisioning of equipment requirements within the Telco network. Create proposal format, prepared cover letter, complete equipment list, detailed the system or network configuration and scope of work. These were prepared in conjunction with the system requirements, pricing guides & NTP to determine the costs, equipment details, and E&I services charge. Determined priority to meet required department schedules and customer deadlines. Tracked timelines on assigned projects and provided milestones for equipment deliverables. Establish job files on the Engineering server to provide timely release of scheduled projects and update the database with release dates, project numbers and noted all job details.

• Provided cross-training that enhanced knowledge, increased efficiency & responsiveness of other team members.

• Support of Nortel procedures & equipment configurations that improved understanding across other functional teams.

• Project & Order Management to ensure that any changes after spec release were minimal.

• Received various training & certification courses (computer, career, personal development & self-taught).

• Developed provisioning matrix models of Nortel product lines to support Marketing and improved customer loyalty.

• Successfully supported the sales team thru development of effective proposals to the customers.

• Prepared accurate, timely & professional proposals consistent with divisional objectives.

• Prepared & implemented the quotation procedures of Engineering & Installation services within the equipment proposals.

• One of the primes on GTE and AT&T accounts recognized for Team Excellence and received the Pride Award.

TELCO INSTALLATION SERVICES : Nortel Networks, Atlanta, GA 05/1985-10/1987

Prepared quotations covering installation services of Nortel products for the Atlanta Regional Division. Analyzed job specifications, equipment lists & scope of work to determine all installation requirements. Provide productive hours & standard costs on all jobs, changes or additions. Installation Scheduling regarding standard hours, man weeks, time intervals and targets quoted for input on the job progress reports. In-charge responsibilities included scheduling of installation personnel on the Atlanta projects to assigned work operations & trained installers on correct installation practices. Made process inspections of installation and tracked materials to prepare job shortage & progress reports. Installation work operations included assembly and erection of ironwork & bays with associated C.O. equipment per specifications & drawings. Run, secure and connect all cabling per detailed wiring diagrams. Performed various simple & complex testing operations per Nortel equipment practices.

• Developed an Installation matrix which effectively reduced the Pricing Guide & reduced the quote interval.

• Comparative analysis of the installation quotation versus the actual target by detailed specifications to ensure revenue and profitability.

• Recognized for my abilities and promoted from Contractor to Nortel In-charge Installer, then later to Services Quotations.

SUMMARY:

Administrative, proposal/quote, sales, and customer service experience with a diverse background in applications to accurately meet both internal and external customers requirements.

Managed, supported and communicated with a wide range of people with flexibility to accept constructive criticism from others as an opportunity to grow.

T.R. Kantor Resume page 2

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