AISHA LUCAS

**** *. **** ****** *******, Illinois 60636

Primary: 773-***-**** Alternate: 773-***-**** Email: irqg5a@r.postjobfree.com

SKILLS:

Medical Terminology

Coding: CPT, HCPCS and ICD-9-CM.

Knowledge of Insurance programs: Medicaid, Medicare, Managed Care, HMOs

Insurance Verifications

Billing and Collections

IDHFS( Illinois Department of Healthcare and Family Services) claims inquiry and status system

Computer skills; Medisoft, Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Word, Lotus, Hillcrest Medical Transcription

Typing 45 WPM/ Data Entry 10-Key/7000 Key Strokes

Customer Service

Cash Handling

Administrative/ Clerical

Call Center (inbound, outbound)

EDUCATION/EXTERNSHIP

Coyne American Institute, Chicago, IL

Diploma Medical Billing and Coding

March 2010

Taylor Medical Associates, Chicago, IL

September 2009- March2010

MBC Extern/ Medical Secretary, (Completed 6 months)

Duties: Processed Superbills using Office Ally, Audited codes for proper service billings, utilized IDHFS website to process Medicaid claims, verified patient insurance coverage and collected copayments, scheduled appointments, reviewed day sheets for accuracy and necessary updates. Registered patients pulled and filed medical charts and medical records.

WORK EXPERIENCE:

Kelly Services at Ciba Vision, Des Plaines IL Chicago, IL

Production technician, November 2011 – December 2011

Inspection of contact lenses

Stacked contact lenses into bins/boxes

Data entry

Cleaned, sanitized and maintained an orderly work per Standards

Action for Children, Chicago, IL

In home Child Care Provider, May 2010- November 2011

Picked up children from school

Assisted with homework assignments

Prepared meals

Observe and monitored children’s recreational activities

Voice Powered Solutions, Tampa, FL

Lead Customer Service Representative (Call center), August 2008- March 2009

Provided excellent customer service

Set-up services for customers

Performed outbound calls regarding customer accounts

Handled inbound calls from customers requesting information or account inquires

Kmart Corporation, Chicago, IL

Replenishment Associate, May 2007- August 2008

Provided excellent customer service.

Unpacked deliveries, Censored and priced merchandise, organized stock rooms and assisted with inventory calculations

Stocked inventory on the sales floor

Portillos, Chicago, IL

Cashier, August 2006- August 2008

Processed customer orders

Food Preparation

Made cash drops

Handled cash intake and light maintenance

Maintained clean and safe work environment according to OSHA guidelines

Thomas Kelly High School, Chicago, IL

Secretary, June 2004- August 2005

Data entry of student attendance

Typed memos regarding upcoming school events

Maintenance of office and school records

Answered phones and directed calls to appropriate departments

Burlington Coat Factory, Chicago, IL

Receiving Clerk, October 2002- March 2003

Checked and unloaded incoming shipments

Examined orders to ensure quality

Removed and disposed of packaging material

Priced, tagged, censored and stocked items in their according departments on the sales floor

Organized stock rooms and assisted with inventory calculations

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