GLOBAL ORDER ADMINISTRATION MANAGEMENT

Competent, highly-organized, and performance-driven management professional, offering extensive order administration, business development, and account management experience within international business settings. Recognized as a goal-oriented leader; proficient in redefining process flow for order processing and reengineering business processes to generate profitable results. Directs and motivates staff by identifying their individual strengths and resolves work-related issues to improve efficiency. Possesses strong decision-making skills, combined with the ability to categorize, prioritize, and plan projects effectively. Skilled in developing and maintaining rapport among staff and clients as well as providing customer assistance based on knowledge, professionalism, and integrity.

SOFTWARE PROFICIENCY

ACT - GoldMine - JD Edwards - Microsoft Office - PolicyIQ - PowerPoint - SalesForce - Visio

PROFESSIONAL EXPERIENCE

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BAKBONE SOFTWARE, INC. - San Diego, CA - 2002-2008

GLOBAL ORDER ADMINISTRATION MANAGER FEB 2007-NOV 2008

Key Accomplishments:

- Restructured three global office’s Sales Order Administration departments with the same high level of policies and procedures

- Effectively utilized strong leadership skills in managing global department staff of 14; coordinated all functional areas of the department including SOX policies, improvement projects, policies, and procedures

- Streamlined Japan department’s processes to eliminate bad controls and enforce same standards as the other departments

- North American Order Administration Lead was awarded with the 2008 Presidents Club Award

- Maintained effective communication with global offices; participated in meetings and travel to U.K. and Japan

- Proactively involved in the successful development and implementation of various projects including:

- Self-registration and fulfillment web site for new large marketing campaign - Fully automated process providing products to customer and updating company records

- Self-service credit card payment site – Automated process to reduce workload of company staff and ensure compliance with Safe Harbour Laws

- Conversion of Asia Pacific data into SalesForce.com - Converted data from Microsoft Access tables into Excel spreadsheets that could be loaded into SalesForce

NORTH AMERICA ORDER ADMINISTRATION MANAGER APR 2004-FEB 2007

Key Accomplishments:

- Managed a staff of 4 and streamlined departments policies and procedures to increase efficiency; ensured turnaround times of sales order processing and software license key processing

- Reduced turnaround time of order processing from 72 hours to 48 hours and then to 24 hours

- Increased productivity by providing specific new responsibilities and task to employees

- Proactively involved in the development and implementation of numerous projects from brainstorming, process flows, process documentation, trouble shooting, testing and education

- Eliminated the need of physical packaging for 95% of our orders that reduced company costs; increased department efficiency as less time was spent on package preparation and shipping

- Managed a large audit of all invoices dated from 2002- 2005; reviewed findings with both internal and external audit teams

ORDER ADMINISTRATION LEAD MAY 2002-APR 2004

Key Accomplishments:

- Managed order processing including invoicing in JD Edwards accounting system, GoldMine Heat, and GoldMine Sales and marketing databases, employee training, and licensing of BakBone’s NetVault software

- Functioned as liaison for the licensing / order administration department with OEM groups and customers

- Provided assistance in updates and improvements to the license generator and the corresponding areas of the BakBone web site

REDENVELOPE, INC. - San Diego, CA

SENIOR ACCOUNT EXECUTIVE FEB 2001-APR 2002

Key Accomplishments:

- Worked collaboratively with customers, assisted in placing specific products, provided customization needs, and oversaw entire process for bulk orders

- Provided efficient performance in maintaining approximately 300 business accounts

- Participated in trade shows throughout the United States as company representative

- Facilitated training to new employees and provided training overview to other departments

THE ENCORE GROUP - San Diego, CA

CHARGE ACCOUNT MANAGER JUNE 1999-JAN 2001

Key Accomplishments:

- Efficiently managed accounts using credit cards for payment; cultivated long-term customer relationships and investigated any possible fraud issues

- Supervised new customer service representatives; generated weekly and monthly reports detailing all activities of the department

EARLIER EXPERIENCE

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EXCEL COMMUNICATIONS - Reno, NV

CUSTOMER SERVICE SUPERVISOR MAR 1997-APR 1998

WELLS FARGO - Reno, NV

CUSTOMER SERVICE REPRESENTATIVE APR 1996-MAR 1997

SUNCOAST - Reno, NV

ASSISTANT MANAGER FEB 1994-APR 1996

EDUCATION

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COURSEWORK IN WRITING, ARTS, AND FILM - MESA COLLEGE - San Diego, CA - 2000

COURSEWORK IN ENGLISH AND COMPUTERS - GROSSMONT COLLEGE - San Diego, CA - 2001

PROFESSIONAL TRAINING

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Certificate of Completion, Accounting for Software Revenue Recognition (EEI), 2008

Certificate of Completion, Salesforce.com Administration Workshop, 2007

Manager Seminar, 2004

PROFESSIONAL AFFILIATION

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501st Legion

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