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High School Management

Location:
Columbia, MD
Posted:
May 01, 2012

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Resume:

Michael V. Botler

Phone: 914-***-****

Email: ipih5m@r.postjobfree.com

EDUCATION:

Towson University, Towson, MD

B.S. Communication Studies, May 2011

Fox Lane High School, Bedford, NY

Graduated with Regents Diploma

PROFESSIONAL EXPERIENCE 2tor, Inc., Landover, MD

Student Support Advisor, Nursing@Georgetown (July 2011 – April 2012)

• Provide exceptional service to students and faculty with academic, procedural or technical issues

• Escalate issues as necessary per University and company protocols

• Communicate with University staff and internal cross-functional teams to promptly and expediently resolve student and faculty issues

• Conduct welcome calls with incoming students upon their enrollment in the Master’s program

• Provide student on-boarding, including online orientation, registration and live training via the Learning Management Platform including Adobe Connect & Moodle (open-source PHP web application for internet-based courses)

• Maintain regular communication with designated students at a minimum of every 2 weeks

• Troubleshoot student support issues and coordinate solutions in accordance with all University policies and guidelines

• Handle all incoming communications from students in an expedient and professional manner

Restoration Capital Management, LLC, Greenwich, CT

Finance Intern (June 2009 – August 2009)

• Facilitated the finalization of quarterly financial summaries

• Maintained and updated financial documentation to reflect current business transactions

• Worked with CRM tools to track and maintain perspective client information

• Assisted marketing team in identifying and analyzing current and future campaigns

Mt. Pleasant Cottage School, Edenwald, NY

Teaching Assistant/Work Supervisor (June 2007 – August 2008)

• Supervised mentally unstable students in a classroom environment

• Organized and maintained activities and lessons on a daily basis

• Consistently monitored the mental and physical well-being of students to maintain and ensure safety

• Supervised students engaged in work experienced programs

LEADERSHIP ROLES • Alternative Break Connection, Towson University

-Organized daily work operations

-Rebuilt houses & properties of Hurricane Katrina victims

• Phi Sigma Kappa Fraternity, Towson University (2007-2011)

-Held Risk Management, and Philanthropy/Fund Raising Chair

-Coordinated numerous events for the Fraternity including community service which resulted in raising several thousand dollars

-Analyzed risk for all Fraternity events

COMPUTER EXPERTISE • Google tools inclusive of Gmail, Google Analytics & Google Docs

• Proficient in Salesforce and other CRM Technology

• Adobe Connect

• Social Media inclusive of Facebook, Twitter & LinkedIn

• MS Office inclusive of Word, Excel, PowerPoint & Outlook

REFERENCES Available upon request



Contact this candidate