Michael V. Botler
Phone: 914-***-****
Email: ipih5m@r.postjobfree.com
EDUCATION:
Towson University, Towson, MD
B.S. Communication Studies, May 2011
Fox Lane High School, Bedford, NY
Graduated with Regents Diploma
PROFESSIONAL EXPERIENCE 2tor, Inc., Landover, MD
Student Support Advisor, Nursing@Georgetown (July 2011 – April 2012)
• Provide exceptional service to students and faculty with academic, procedural or technical issues
• Escalate issues as necessary per University and company protocols
• Communicate with University staff and internal cross-functional teams to promptly and expediently resolve student and faculty issues
• Conduct welcome calls with incoming students upon their enrollment in the Master’s program
• Provide student on-boarding, including online orientation, registration and live training via the Learning Management Platform including Adobe Connect & Moodle (open-source PHP web application for internet-based courses)
• Maintain regular communication with designated students at a minimum of every 2 weeks
• Troubleshoot student support issues and coordinate solutions in accordance with all University policies and guidelines
• Handle all incoming communications from students in an expedient and professional manner
Restoration Capital Management, LLC, Greenwich, CT
Finance Intern (June 2009 – August 2009)
• Facilitated the finalization of quarterly financial summaries
• Maintained and updated financial documentation to reflect current business transactions
• Worked with CRM tools to track and maintain perspective client information
• Assisted marketing team in identifying and analyzing current and future campaigns
Mt. Pleasant Cottage School, Edenwald, NY
Teaching Assistant/Work Supervisor (June 2007 – August 2008)
• Supervised mentally unstable students in a classroom environment
• Organized and maintained activities and lessons on a daily basis
• Consistently monitored the mental and physical well-being of students to maintain and ensure safety
• Supervised students engaged in work experienced programs
LEADERSHIP ROLES • Alternative Break Connection, Towson University
-Organized daily work operations
-Rebuilt houses & properties of Hurricane Katrina victims
• Phi Sigma Kappa Fraternity, Towson University (2007-2011)
-Held Risk Management, and Philanthropy/Fund Raising Chair
-Coordinated numerous events for the Fraternity including community service which resulted in raising several thousand dollars
-Analyzed risk for all Fraternity events
COMPUTER EXPERTISE • Google tools inclusive of Gmail, Google Analytics & Google Docs
• Proficient in Salesforce and other CRM Technology
• Adobe Connect
• Social Media inclusive of Facebook, Twitter & LinkedIn
• MS Office inclusive of Word, Excel, PowerPoint & Outlook
REFERENCES Available upon request