Marcy Soria

www.linkedin.com/in/marcysoria

(***) 715 – 5352

io2pnn@r.postjobfree.com

Project Coordinator

Analytical Thinking/Problem Solving

Critical Decision Making/Time Management

Team Player/Results Oriented

Bilingual: English & Spanish

Career History:

ResMed (International Medical Device) San Diego, CA 10/06 – 09/11

Technical Support Representative

Ensure and document quality assurance

Educate the team on data capture and reuse call knowledge

Provide expert oral and written knowledge of device products and support systems

Create internal and external communication templates and statistical reports

Monitor 12 technicians and customer service call center

Support ongoing dept training in product, services, and policy changes to drive increased effectiveness and efficiency

Safeway (Pharmacy) Escondido, CA 09/99 - 10/06

Lead Pharmaceutical Technician

California State Licensed

Received Award for Superior Service

Ordered all dispensed products to maintain appropriate inventory

Entered prescriptions and confidential information in the electronic record system

Communicated with patients, healthcare personnel, insurance companies and physicians

Specialized in Medicare and Workers Compensation billing

Education:

MBA in Project Management

University of Phoenix, San Diego CA Current

BA in Business Management

University of Phoenix, San Diego CA 2011

Technical Skills:

Platforms: Windows 7, Vista, Windows XP

Tools: PDX, Microsoft Office (Outlook, Communicator, Word, Excel, PowerPoint), Service Now, Adobe, Cisco Supervisor Desktop, SharePoint, LogMeIn Remote Desktop Access, Oracle, ResScan, ResTraxx

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