Resume
Sign in

Project Manager Customer Service

Email
Location:
Los Angeles, California, United States
Salary:
130,000.00
Posted:
August 29, 2011
Email:
imk8wg@r.postjobfree.com
Contact Info:
*********.**@*****.***


WENCESLAO M. ZINGAPAN II
**** ***** ****** **** *, North Hollywood, CA 91601
Tel No.: (818)***-****, Email: imk8wg@r.postjobfree.com

SUMMARY OF QUALIFICATIONS
• Over 16 years of operations/production management, project management and lean manufacturing;
• Successful leader as an Operations Manager;
• Multi-tasker, problem solver, solutions and results oriented;
• Knowledgeable in different metal processes such as bending, stamping, wire cutting, laser etching
• Knowledgeable in Pro-Nest software used in flat pattern lay-out for laser etching process;
• Superb communication skills, including proficiency at preparing correspondence and reports, and superior ability to communicate with individuals at all levels and varying backgrounds to accomplish program objectives;
• Strong negotiation skills
• Knowledgeable in RFQ and RFS Processes

WORK EXPERIENCE

June 2011 to Present
Position Title : PROCESS EQUIPMENT ESTIMATOR
Company : Whittier Filtration a Division of Veolia Water Solutions, Brea, CA
Specialization : WATER TREATMENT FILTRATION, OIL & GAS TECHNOLOGIES,
CORN & SUGAR PROCESSES AND SEPARATION SYSTEMS
Duties & Responsibilities:
• Establish and manage the methods and data base of estimating tools.
• Evaluate current methods of estimating and project execution towards standardizing best practices.
• Finalize estimates for preparation of firm quotations for equipment, reviewing specifications, blueprints or conceptual drawings.
• Creating quantity take-offs and conceptual estimating that meets the project requirements for the raw materials, labor, equipment, tools, transportation, and schedule.
• Work closely with vendors to obtain quotations and pricing.
• Work closely with the general supervision of a Sr. Project Manager or the General Manager and technical experts to define and generate complete comprehensive technical proposals.
• Support the sales function in meeting revenue and profitability goals.
• Meet defined performance metrics and familiar with the ASME Code for manufacturing.
• Visits clients and/or suppliers at their locations and able to travel internationally.

September 2009 to Present
Position Title : COMBAT MEDIC (E-4, Corporal)
Company : Department of Defense: U.S Army National Guard
Duties & Responsibilities:
• Assigned to deploy with Army combat units, and provide emergency medical treatment directly on the battlefield.
• Administer emergency medical treatment to battlefield casualties.
• Assist with outpatient and inpatient care and treatment.
• Interview patients and record their medical histories.
• Take patients' temperature, pulse and blood pressure.
• Prepare blood samples for laboratory analysis; keep health records and clinical files up-to-date.
• Give shots and medicines to patients; prepare patients, operating rooms, equipment and supplies for surgery.

June 2010 to April 2011
Position Title : PROCUREMENT / PROJECT MANAGER / ENG’R PROJ.TECHNICIAN
Company : Capgard Steel and Fabrication, Corona, CA
Specialization : SHEET METAL FABRICATION, CUSTOMIZED PLATES, CNC CUTTING CAD DESIGN, PROJECT MANAGEMENT AND LEAN MANUFACTURING

Duties & Responsibilities:
• In charge of over-all procurement responsibilities
• Works with engineering and production teams to provide assurance on the continuous sources of supplies
• Provides alternate source proposals and recommendations for components and manufacturers
• Initiates cost reduction activities with suppliers
• Maintains preferred manufacturing list for assigned commodity
• Reviews long lead-time parts and provides risk mitigation plans to internal customers
• Generates and analyzes weekly reports for company’s direct and indirect materials
• Leads material selection for new strategy on technical and procurement aspects
• Final approver for payment terms/condition and payment release activities to service contactors/vendors.
• Performs cost or price analysis on proposals that involve contract changes, indirect rate agreements, and settlements.
• Reviews and negotiates contract modifications, terms and costs of changes, forward pricing proposals, provision orders, un-priced orders, final overhead rates, and settlements.
• Works with Finance Group to resolve manufacturing variance
• Participates in the development of procedures and guidelines as a representative to special task groups within the company.
• Negotiate with client on modifications, terms and costs of changes, forward pricing proposals, provision orders, un-priced orders, final overhead rates, and settlements
• Represents operations group in working with finance and legal teams to handle sensitive client payment terms.
• Provides guidance on contracting matters to project managers and contracting officers during critical program bidding process.

Duties & Responsibilities as an ENGR. PROJECT TECHNICIAN / ESTIMATOR
• Reviews overall business model for clients (Leads technical business analysis for new clients which includes the process of establishing a budget, making decisions based on equipment needs, sequence of operations, size of the crew required, the physical constraints at the site, allowances for wasted materials, inclement weather, shipping delays and other factors that may increase costs that are incremented in the estimate, managing and control project costs, track actual costs relative to bid specifications as the project develops)
• Provides projection on the cost, size and duration of projects and develop the cost information that business owners and managers need to make a bid for a contract or to decide on the profitability of a proposed new project or product;
• Creates engineering estimate on the costs associated with developing and producing the product
• Reviews technical drawings prior to actual metal processing activity;
• Creates over-all cost impact from material and manufacturing aspects based on actual engineering CAD data.

PROJECT ACCOMPLISHMENTS
1. Oct 2010 - AmFab Inc., New Mexico: U.S Army Bldg ($134,780.00) Floor plates for new bunker building.
2. Oct 2010 – AmFab Inc., New Mexico: Nellis Air Force Base, Las Vegas ($13,500.00). Specialized cut-to-size plates
3. Aug 2010 – Tower Glass, San Diego: Kaiser Permanente, Fontana ($18,500.00) Customize plates and channels for glass fixtures.
4. Sept 2010 – S & H Steel, Arizona: Adelanto High School, Victorville ($55,000.00). Foundation, floor and connector plates.
5. Sept 2010 – D & D Welding, Lancaster, CA ($26,800.00) Customized channels and plates.
6. Aug 2010 – SCW Companies, Brookfield, CA ($85,000.00) Continuous and partial projects.

August 2008 – September 2009
Position Title : DIVISION HEAD
Company : Primerica Financial Services, Ontario, CA
Specialization : RECRUITMENT, LEADING LEADERS AND TRAINOR
Duties & Responsibilities:
• Evaluated the level and quality of skills and experiences, reflected in applications, references and communications observed in interviews;
• Developed and implemented effective recruitment and placement plans and strategies;
• Reviewed applications to assess applicants’ best possible placement in specific skill areas, based on criteria;
• Guides entry level employees to enhance skills in sales and marketing aspects.
• Ensured applications were complete and all information are current so that final action taken on applications were appropriate and timely;
• Regularly contributed to initiatives to deliver excellent customer service;
• Developed relationships with clients to improve their experience and increase customer loyalty;
• Maintained excellent service to achieve superior customer satisfaction scores;
• Assisted with creative ideas to increase sales revenues during opportunity nights and other events;

March 2008 to Aug 2008
Position Title : ENGINEERING ESTIMATOR
Company : Bowtile Corporation, Van Nuys, CA
Specialization : ARCHITECTURAL, INDUSTRIAL, AND FLOOR TILES
Duties & Responsibilities:
• Made sketches and rough layouts, recorded data, made computations, analyzed results, and presented written reports;
• Facilitated comprehensive learning experiences that improves customer service and built transferrable skills in employees;

August 2007 to March 2008
Position Title : ENGINEERING ESTIMATOR
Company : Mastercraft Iron Company, Inc., North Hollywood, CA
Specialization : STRUCTURAL METALS, METAL PLATES, CNC CUTTING, CAD DESIGN
Duties & Responsibilities:
• Accurately estimates the costs associated with developing and producing the product;
• Reviewed project instructions and blueprints to ascertain test specifications, procedures, objectives, test equipment, nature of technical problem, and possible solutions, such as part redesign, substitution of material or parts, or rearrangement of parts or subassemblies.
• Made sketches and rough layouts, recorded data, made computations, analyzed results, and presented written reports
• Assisted colleagues in identifying the current problems not shown in the blue prints that will be encountered in the site as the project develops

March 1993 to October 2004
Position Title : OPERATIONS & PROCUREMENT MANAGER
Company : Movertrade Corporation, Manila, Philippines
Specialization : PILE DRIVING, LAND RECLAMATION, PRECAST, OFF-SHORE ENGINEERING, PIPELINES, WASTE WATER, ENVIRONMENTAL RESEARCH, TUG-BOAT AND BARGE MAINTENANCE, DRY-DOCKING
Duties & Responsibilities:
• Responsible for pre-award and/or post-award functions for a variety of services and/or construction contracts for several activities within the organization component;
• evaluated bids proposals for compliance with specifications or purchase descriptions and applicable clauses, considers financial responsibility of suppliers by evaluating contract performance on previous contracts and meets with commercial and government representatives to discuss procurement needs;
• providing guidance in the pre-awarding process to technical personnel involved in the development of the statement of work or data requirements and formulates the contracting approach to be taken that will best satisfies the requirement;
• supervising the process of post-award by monitoring contractor performance in relation to the completion schedule required by the contract;
• managed and directed services, and staff members and the construction, operations, or maintenance activities at project site, and engineering management services for design, construction, sustainment, and decommissioning projects;
• reviewed Architect-Engineer (A-E) Statements of Work for accuracy;
• assisted in development of Independent Government Estimates (IGE);
• assisted the Chief Financial Officer in maintaining vital factors such as: deviation of approved budget against actual spending, analyze the proposed plan and devise possible alternatives if the projected results are unsatisfactory, and avoid or alleviate deficits;
• conducted seminars, outreach programs and provided additional training for employees, in order to identify existing skills to improve and enhance efficiency in the working environment;
• reviewed appropriate orders and enforce mandatory occupational safety and health standards to reduce occupational safety and health hazards in all workplaces and institute new, and update existing, programs to ensure safe and healthful working conditions in all places of employment;

PROJECT ACCOMPLISHMENTS
1. Oct 1997 – Sept 2002: Land Reclamation and Port Development Feasibility Study
• $350M; Philippine Ports Authority
• Managed a team and provided technical advice in the formulation of the feasibility study in modernizing and expanding the ports and services of the Philippines to a world class facility.
2. Sept 2002 – Oct 2003: Pasig River Rehabilitation Program,
• $1.8M; Department of Public Works and Highways
• Assisted the President in the formulation of the “Graveyard Concept” of reclamation by disposal of hazardous material to a confined disposal facility and using dredge sediment material as back fill.
3. July 2002 –August 2002: Dredging and Deepening of the PICC Harbor, B.W Resources
• $1.2M; Philippine Ports Authority
• Deep sea dredging and de-silting of the river channel to pave a way for the floating restaurant and casino of Hong Kong businessman Stanley Ho.
4. Feb 1996 – Oct 1997: Waterway Dredging Project, PASAC-Guagua-San Fernando Pampanga
• $7.3M; Dredging of the silted river channels of the Pampanga River channels from the eruption of Mt. Pinatubo

PROFICIENCY & KNOWLEDGE ON THE FOLLOWING MACHINES, EQUIPMENT AND SOFTWARE
• Plasma Table (CNC), Shear and break machine, Lathe machine, Computer Aided Design Software

EDUCATION
• June 1997 - June 2000, MBA, University of Santo Tomas, City of Manila, R.P, Specialization: Operations / Production Management and Entrepreneurship and New Business Ventures, Honors: Cum Laude

• June 1991- March 1996, COLLEGE, University of Santo Tomas, Manila, R.P Specialization: Civil Engineering

REFERENCES
Available upon request