Human Resources Management
Resume:
HEATHER WATKINS
ile3km@r.postjobfree.com
HR Management and Healthcare Operations Management Synopsis
Over 17 years of Executive Management experience including Business Operations, Supervisory and Human Resources, specializing in the healthcare industry.
Experience
4/2009–9/2009 Porters Neck Dentistry, Dr. Dana B. Shumate Wilmington, NC
Front Office Manager
Office Management of dental practice, front-desk operations, monthly P&L, insurance and payment processing, patient relations, dental assisting, hiring, training and HR and operational practices, marketing and community/PR representative, financial and supervisory responsibilities. Adviser and administrator to facility for all healthcare regulatory practices, compliance, safety and quality of care. Coordinator for all staffing requirements, in-services, hiring/evaluations/terminations, employee and patient record keeping, and workforce practices.
(Relocated to Montana)
4/2007-4/2009 AssistedCare Management Group Leland, NC
HR Corporate Director Executive Director of Human Resources and executive board member of three healthcare and behavioral healthcare corporations with 8 Southeastern NC regional offices. Adviser and immediate support to CEO. Head of corporate compliance in conjunction with, construction/implementation of, policies and procedures in accord with healthcare regulatory bodies (including JCAHO/Joint Commission). Helped company prepare and remain in compliance in approval process for accreditation. Executive board member strategically heading all corporate and regional decisions of the Human Resources Dept. Worked in conjunction with CEO, CFO, COO for budgetary planning and over-site. Worked in conjunction with head nurse and behavioral health staff for healthcare and mental health operations management and case management for positive outcomes and utilization goals within a performance improvement initiative. Introduced and implemented on-boarding recruitment, training and patient/employee safety programs, head of company emergency preparedness and disaster planning, retention and benefits programs, performed performance reviews, supervised staff and management support, and HRIS. Staffing, training, and employee responsibilities included Doctor’s, RN’s, CNA’s, PT’s, PTA’s, OT’s, ST’s, Behavioral Health Staff, Administrative and Management Staff.
8/2005–3/2007 PWR – Professional Workforce Recruitment NC and MT
Business Consultant and Recruiter Contractual consultant to companies for new office set-up, reconstruction and growth strategies, individualized recruitment and workforce planning, retention programs, organization and HR legal support.
1/2004-8/2005 Liberty Healthcare Management Wilmington, NC
HR Corporate Supervisor HR Supervisor and corporate HR support for over seven counties of a healthcare, behavioral health, pharmaceutical, medical clinic conglomerate in Eastern NC, SC and VA. Immediate assistant to senior management, including healthcare operations, at corporate headquarters. HR supervisory duties included multi-state support for over 7 facilities, training, auditing of facilities HR compliance (JCAHO) and staff. Record keeping and support over a range of 1,200-1,400 employees. Health hazard presentations; workers compensation, OSHA training, emergency preparedness drills. Preparation and editing of reports and spreadsheets. Budgetary planning and over-site. Staffing, training, and employee responsibilities included Doctor’s, RN’s, CNA’s, PT’s and Administrative Staff.
1/2000-11/2004 Senior Life Services, Inc. DBA Comfort Keepers Wilmington, NC
Franchise Operations/CEO Procurement and owner of local service area of senior and skilled home care agency. Management of operations, recruitment, payroll, scheduling, client relations, PR. Completed and passed franchise requirements of CE in Business Administration and Business Law.
1/1990-1/2000 Coastal Environmental Services, Inc. Wilmington, NC
Management Ten years employment with an environmental engineering and consulting firm in Wilmington, NC. Hired as general office support and promoted to manager of East and West coast operations. Employee hiring, training and support. Re-development of office operations according to growth of company. Generated new accounts/marketing, web development, project management and office operations, including fiscal, A/P, A/R.
Education
1989 Graduate of J.T. Hoggard Wilmington, NC
Certificate of Professional Human Resources 2006 (expired 2009) Continued Education in Business Law, Business Administration, Business Operations, Human Resources Management, Benefits, Safety
Technical Basics
Mysis, Meditech, Lawson, Lotus, Eaglesoft, Most Common Windows-based programs; Word, Excel, Outlook, Works, Office Pro, Quickbooks/Pro, Web Development (basic html and some Java), PeopleSoft - to name a few.
Operational Basics & Skills
Business Plan, Monthly Reports, Fiscal/Yearly Reports, Accounting A/P, A/R, Payroll and Deductions, Cash Flow, P&L, Proposal – Contract – Grant Writing, Presentations, E-Commerce, Sales and Marketing Planning, Customer and Client Relations, Training and Education in JHACO, OSHA, AHHC, HIPAA, Workers Comp, HRIS, Mental Health/ Healthcare/Dental Regulatory Compliance, General Office and Administrative, All Core Management and Supervisory Skills.
Successfully represented organizations/companies with federal and state regulatory bodies/organizations, examples including: DOL, JCAHO, MHDDSAS, DHHS.
References:
William Burnett 406-***-****, Melissa Sundberg 406-***-**** ext. 239, Rob Dieffenbach or Ben Skuba (US Bank) 406-***-****. More References can be Provided on your request
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