Project Manager Customer Service

Cindy Cook

*** **** ****** ******, ******* OH ***36

****************.******@*****.***

513-***-****

OBJECTIVE

Provide optimal direct patient care and develop healthcare talents

EDUCATION

Tri-State Baptist College September 1979

Major: Secondary Education (non graduate) – Memphis, TN

Certified Pharmacy Technician November 2007

Wellpoint – Mason, OH

State Tested Nursing Assistant October 1982 Otterbein Rehabilitation and Skilled care facility – Lebanon, OH

EXPERIENCE

Pharmacy Benefits Analyst/Customer Services Lead

August 2007-Present

Wellpoint – Mason, Ohio

• Work directly with Pharmacist to facilitate WellPoint’s Quality and Cost of Care programs that support the Health Plans.

• Analyze 15% of outside vendor’s pharmaceutical documents to ensure the correct compliance percentage was calculated with 95 % accuracy.

• Communicate with administrative health personals for accuracy of the records.

• Resolve escalated issues from members, physicians, and pharmacies

• Assist management with daily production, conduct interviews for open positions, develop training documents to ensure direct training

• Project manager of the Bipolar late fill/new start med program, provide non-clinical assessment and data analyzing, data entry and support of ADHOC mailings.

ACOMPLISHMENTS

• Redesign compliance letters, develop test cases for application enhancements and conducted user acceptance testing.

Patient Care Advocate, Customer Service Lead 2005-2007

PrecisionRx Specialty Pharmacy – Mason, Ohio

• Created new member accounts, following through all levels to ensure medication delivery to home, infusion center or clinic.

• Outbound calls for refill purposes: Synagis, Growth Hormone, Multiple Sclerosis, Cancer, Aids and other diseases demanding a high level of attention.

• Monitor daily production reports and appropriate staff needed to complete work.

Pharmacy Technician, Inventory Specialist 2003 -2005

Anthem Prescription Management – Mason, OH

• Interpret scripts for item entry

• Dispensing and packing medications for high level mail order

• Maintaining Baker Cells

• Purchasing medications daily from outside drug vendors for inventory

ACCOMPLISHMENTS

• Redesigned floor layout in pharmacy to greatly increase production.

AFFILIATIONS AND SKILLS

• Intermediate American sign language

• Fluent in Microsoft office software

• Independently owned soap making business, catering on a wholesale and retail level 1987- present

• Member of the Weavers Guild of Greater Cincinnati – Cincinnati, OH 2010 - present

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