BRIAN S. ENRIGHT

***** *** ***** *****

Woodbridge, VA 22193

703-***-****

Senior VIP agent/International Consultant; Metropolitan Travel.

Job Duties: Assist union representatives with multi legged itineraries, domestic and international travel reservations. This action includes car, sedan, hotel and air reservations. The duties also to include passport and visa assistance.

Responsibilities: To provide travel services to over 87% of the union representatives (57 separate unions), presidents and officers based in the United States. It is the duty of the agent to confirm union contract rates, direct billing for car and hotel reservations. The agent is provided with the preliminary travel authorization, then the agent contacts the traveler, at which point the agent determines the most cost effective route. With the travelers authorization, we then provide the itinerary to union account representative for bill information (credit card, check, or declined status). The reservation is created by the agent prior to contact with the traveler. If complications arise with contacting the traveler, it is the responsibility of the agent to ensure the ticket is issued for fare. If that contact is not made within the void time frame, the agent must void, and begin again. The bottom line is over all cost for the air, car and hotel rates.

April 2005- Present

Senior Executive VIP Travel Consultant; Maritz TQ3/ Carlson Travel

Job Duties: The completion of the Executive travel orders. The detailed planning and the execution of all travel plans for the Executive traveler and the security detail that accompanies the Executive's. To assist the Executive administrators with acquiring all receipts for the Executive traveler and the security detail.

Responsibilities: To ensure completion to the highest level of satisfaction, the travel orders of the Executive offices of Capital One. To provide to The Capital One Executives and the administrators 24-7 availability for any and all requests: personal and professional travel plans. Provide to the administrators weather, etd's/eta's, FAA updates, and cell phone contacts at every point of the trip. Coordinate all aspects of the Executive traveler's itinerary, starting with the private plane, when wheels are up, and the arrival of the private plane, advise limousine companies of the arrival times, along with coordinating with the hotels the VIP's arrival time. Provide on demand all flight departure and arrival times for the entire day, provide restaurant menus as requested. Assist the Executive travel administrators with private plane phone numbers (on-board), and cell phones for all limousines hired. Services are provided after hours via three cell phones, and lap top.

August 2003-April 2005

Travel Consultant; Passport Executive Travel

Job Duties: To complete requested travel, air, train, cars and hotel reservations.

Quality control all self-issued reservations, package and deliver. Research all accounting requests, process refunds and provide monthly account reports. The building and maintaining of account profiles.

Responsibilities: To effectively and proficiently complete requested travel itineraries. To include, but not limited to, air, train, car and hotel reservations. Organize and control large group conferences for our non-profit accounts. Contact venders to establish negotiated rate for such events. Each agent is responsible for their own reservation, queue management, ticket issuance, packaging and delivery. All refunds and accounting requests are also the responsibility of the booking agent. Meetings that are requested by the clients are also the responsibility of the account agent and the office manager.

February 2002 – August 2003

On-Site Account Manager; West End Travel

Job Duties: To establish account-specific discounts for airlines, hotel and car suppliers. Established airlines city-pair discounts in high volume markets with waiver of advance and Saturday stays. Established hotels-upgrade programs for V.I.P. travelers, automatic ups. Established cars-automatic one class ups to next class available.

Responsibilities: Provide top level service for high volume account (all V.I.P.) with large growing international market. Install a cost savings program to determine dollars lost and saved. Involved in weekly management meeting to preplan upcoming events and conferences to establish conference rates at local preferred hotels. Manage three employees on site for the Mills Corp. Manage schedules and employee training sessions regarding travel changes. The Mills Corp is responsible for the building and maintenance of 28 malls in the U.S. and one Mall in Madrid. Also included are the possible sites in Dusseldorf, Milan, London and Sydney. At the corporate office we handle travel requests for all Mills employees and travel requests for three and four-tier trips to the standard round trips. Implementation of Mills travel policy. Primarily all travels are in coach non-refundable (accept for 18 V.I.P. senior staff and VP's); now all employees are entitled to travel business/first over the water.

April 2001 – February 2002, Arlington, Virginia

On-Site Account Manager; Lawyers’ Travel Service

Account manager for Shaw Pittman, Dewey Ballentine, Pennie and Edmonds, Dombroff and Ass., Wilkins Barker and Knauer, Rogers and Wells, Apco and Ass., Camp to Prevent Teen Pregnancy, Cardio Vascular Research Foundation, and specific persons at AFL/CIO account. Duties include daily operations such as reservations for cars, hotels and air. We also provide limousine service for the lawyers at the above firms. Handling of recruits placement as of February 99 in hotels and air fare. Directly responsible for their travel arrangements. All accounting matters are handled internally, reports (voids, refunds, exchanges) are prepared daily and forwarded to New York on Fridays. Handle hotel no shows, chg fops, billing corrections. Responsible for hotel, car, air and limousine agreements. Direct billing established at certain locations depending on volume. Direct accounts with Carey Limo also direct billing account. Established hotel and air upgrade programs. We assist clients with award travel upgrade certificates.

August 1999 – March 2001, Washington, D.C.

Lead Travel Counselor; Prestige Travel American Express

Primary Lead Agent handling all requests for various accounts for Prestige Travel. Manages in overseeing ticketing, reservations, and training, including customer service issues, both internal clients and vendor oriented. This job required interceding between management, employees and the client.

September 1997 – August 1999, Raleigh, NC

Assistant Property Manager, The Carlyle Group, Inc. at Nature Trail Mobile Home Park

Responsible for maintaining all aspects of the operation and general management. Provided on-call service and maintenance 24 hours, 7 days.

May 1995 – May 1997, Chapel Hill, NC

Travel Counselor, American Express Travel

Responsible for all aspects of corporate travel on the IBM account. Used Apollo and Sabre systems,

July 1993 – April 1995, Vienna, VA and Raleigh/Durham, NC

Travel Counselor, Omega Travel

On-site Coordinator for the ITT corporate account. Used Apollo and Sabre systems.

August 1992 – July 1993, Vienna, VA

Travel Counselor, Travel International Services

Travel arrangements for the Defense Information Systems Agency. Used Apollo systems.

January 1992 – August 1992, Arlington, VA

Airline Ticket/Gate Agent, Reservations, United Airlines

Assisted passengers in coordinating flight schedules and departures. Check passengers in for flights and issued boarding passes. As a reservationist primary objective was to find best available fare and to advise the passengers of all regulations pertaining to publish airfares in the Apollo Data Reservation System.

June 1991 – January 1992, Sterling Reservations Center/Dulles International Airport, VA

Service/System Tech, Media General Cable of Fairfax

Directly responsible for installation, service and maintenance of cable subscribers picture quality. Maintained complete cable signals and frequency by repairing and replacing faulty or damaged cable. Provided on-call 24 hour 7 day service for repair outages over large portions of an area.

October 1989 – June 1991, Chantilly, VA

Reservation/Help Desk Agent, Pan American Airlines

Assisted passengers and worldpass members with travel plans and worldpass information. Duties ranged from making and completing reservations to assisting passengers with flight information. Advised fellow reservation agents of policies and procedures to completely satisfying passengers needs. Handled worldpass problems, such as retroactive mileage and subtractions miles due to fraudulent accounts. Assisted travel agents with problems reservation.

February 1989 – October 1989, Alexandria, VA

REFERENCES AVAILABLE ON REQUEST

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