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Manager Customer Service

Location:
St Ann, MO, 63129
Posted:
April 07, 2011

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Resume:

Anthony Price

**** ********* ***. * ***** Louis, MO 63129

Home: 314-***-**** Cell: 636-***-****

ih6b54@r.postjobfree.com

Skills:

• Team player with a positive attitude

• Combat Veteran with a solid work ethic

• Possesses excellent decision making skills while working under stressful conditions

• Skilled in working with diverse work groups

• Proven ability to prioritize, multi task and meet organizational goals, often with short deadlines and minimal guidance

• Flexible, reliable, and drug free

Experience:

United States Navy Customs Agent Camp Arifjan, Kuwait March 2009 - December 2010

• Screen passengers, vehicles, and shipments leaving Kuwait and entering the U.S or other countries

• Seize contraband including but not limited to narcotics, weapons and agricultural products

Quality Manager, Syncreon Automotive Fenton, MO March 2007 - January 2009

• Respond and review all customer concerns for each department at customer facility or at Syncreon

• Provide pro-active response to low-level concerns to ensure that they do not become high level concerns

• Analyze quality issues to ensure compliance and make improvements, champion problem solving team

• Manage quality process and reports – 3rd party sorts, suspect material damage material, etc.

• Receive, sort and process requisitions received by mail or message

• Edit material requests and related documents for correct format

• Ensure quick delivery of material to fill customer requisitions

• Furnish status of material to inquiring activities

• Maintain records of all completed documents

• Identify impending shortages in the supply system and acted to avoid or reduce them

• Conduct physical count and recount, when necessary on all inventories

• Keep all levels of management advised of supply requirements

• Conduct quality control inspections of inventory as required

Account Manager Client Services, Saint Charles, MO December 2006 – March 2007

• See below

Master at Arms United States Navy Reserves, Kuwait Naval Base, June 2003 - December 2006

• In support of Operation Iraqi Freedom I was deployed to Kuwait with Mobile Inshore Underwater Warfare Unit (MIUW) 112

• Provide surface and sub-surface surveillance, and command, control, communications, computers and intelligence support to Fleet operations within the inshore area

• Provide RADAR, visual, thermal, ESM, and underwater acoustic surveillance in inshore areas. Detect, classify and track surface and sub-surface contacts, and to discriminate between hostile and non-hostile contacts, in the near shore region

• Provide the command with force protection/antiterrorism security as well as assist in maintaining good order and discipline, law enforcement, and physical security duties

• Enforced appropriate orders and regulations, made apprehensions, conducted investigations/interrogations and prepared required records and reports

Account Manager Client Services, Saint Charles, MO October 2001 - June 2003

• Sixty percent of work involves making outbound and receiving inbound calls through the use of auto-dialer and manual efforts to collect past due accounts depending on assigned client and/or portfolio

• Twenty percent perform basic skip-tracing techniques to locate customers.

• Five percent answer basic credit and customer

• Fifteen percent proper documentation and maintenance of accounts

Security Officer Saint Charles Station Casino, Saint Charles, MO May 2000 - October 2001

• My duties included but were not limited to checking ID's, escorting jackpots, escorting guests to their vehicles

• Maintaining of the sensitive key control log, removing intoxicated and troublesome patrons, transfer money from bank to bank, observation of money transactions, helping guests and assisting other departments in their every day operation

Production Manager True Manufacturing, Saint Charles, MO March 1998 - May 2000

• Ordered supplies and made sure product reached its destination in a timely fashion

• Ensured that quality standards are communicated, understood and supported by all employees

• Maintain quality control sheets for all parts

• Ensure hourly inspections on production and secondary operations are being performed

• Raise quality, safety, productivity and profitability issues to management

• Lead, manage and mentor workers with respect to continual improvement and general performance

• Process sheet metal components to specified dimensions to meet production standards

• Oversee a non-union workforce in a production/assembly environment

• Lead and motivate the workforce to achieve production goals

• Staffing/hiring and managing performance of employees on a daily basis

• Communicate and interact with employees regarding work habits and performance issues

• Organize operations and contributing to the improvement of production processes

• Analyze performance of production goals and results

• Implement and monitor company guidelines and procedures (safety, production goals, attendance etc.)

• Participate in administration and record keeping related to employee information

Customer Service Engineer GTE, Wentzville, MO October1997 - March 1998

• Answering phones and dealing with customers in a prompt and courteous manner, giving directory assistance information while insuring that the customer is satisfied

Machine Operator/Shipping/Receiving MEMC, Saint Peters, MO December 1996 - October 1997

• Ordered and received product, stocked and straightened warehouse, kept an accurate record of the silicon slices range and width

• Operate heavy machinery while keeping my safety and the safety and the safety of others in mind

Safety Supervisor United States Navy, San Diego, CA August 1993 - August 1995

• Aboard the USS Tarawa LHA-1 I managed and maintained the ships storage and paint lockers, dealt and disposed of hazardous waste and managed the productivity of several workers at once

• First Response Team Leader and Safety Instructor

Education:

Defense Acquisition University, Camp Arifjan, Kuwait August 2009

Saint Charles Community College, Saint Charles, MO May 2000

Francis Howell North High School, Saint Peters, MO September 1993

References:

Available upon request



Contact this candidate