Thompson E. Murphy

** *******, **** *****, **. **068

847-***-**** • igjhzf@r.postjobfree.com

http://www.linkedin.com/in/thom89

A Cisco certified professional with over 14 years of enterprise network experience working for Fortune 500 companies. Skills include pre and post sales work on VoIP and route/switch architecture, design, support, along with superior customer service. A professional who excels at analyzing complex situations, communicating with clients, and solving network issues to improve business processes and to maximize the use of networking equipment. An energetic proactive worker who is goal orientated and is continuously seeking knowledge to become a subject matter expert and to maintain a high level of performance.

CISCO CERTIFICATIONS

CCNA CCNA Voice CCDA

PROFESSIONAL EXPERIENCE

AT&T: (Contracted Consultant for Pinnacle Technology), Arlington Heights, IL. 2009-2010

Voice DNA: AT&T’s Business in a Box VoIP Centrex Solution.

VoIP Network Services: Post Sales Support Analyst

Tier 2/3 VDNA Services/Support Desk

• Tier 2/3 enterprise support of 800+ customers totaling 25,000+ phones located in 22 states.

• Examined and solved all tier 2/3 Enterprise VoIP issues escalated from the tier 1 center.

• Managed all VDNA products ACD, call groups, voice mail, Auto Attendants, and remote workers.

• Troubleshot customer’s PoE switches and routers for possible VLAN and DHCP errors.

• Identified and solved IP, TCP, DNS, BGP, SIP, IPSec, QoS, CoS and VoIP issues.

• Reviewed and managed small business firewall and traffic shaping configurations.

• Organized and led conference calls among AT&T, third-party vendors, and customer IT support.

• Coordinated all on-site technician dispatches for CPE investigations and hardware replacements.

• Investigated DSL and MPLS T1/T3 outages and report them to the AT&T GCSC.

• Documented all network resolutions to ensure the continuity of repair solutions, to reduce future downtime for customers, and to increase the efficiency of the level 2/3 group.

• Troubleshot and installed Polycom, Adtran, Cisco, HP, Netgear, and Edgewater Networks equipment.

Automatic Data Processing: Dealer Services, Hoffman Estates, IL. 2002-2009

Cisco Gold Certified Partner of IT services and solutions specializing in automobile dealerships.

Pre-Sales Network Engineer II (April 2002 – September 2004 & May 2005 - April 2009)

Primary Pre-Sales Engineer for the 45-55 account executives covering the Central USA sales territory.

• Consulted with customers on ADP’s data, voice, and security solutions.

• Created and presented over 1000 network proposals worth over $3 million in potential revenue per calendar year (routers, switches, and firewalls).

• Examined and documented the clients’ current network infrastructure in order to recommend the proper network solution.

• Consulted on complex network installation issues with field services representatives, customers, design center engineers, and telecommunication providers.

• Created and documented the design requirements from General Motors Canada’s Internet Solution to the ADP DMS Network.

• Led the creation of the customer circuit detail documentation explaining ADP Dealer Service’s requirements for MPLS connections between customer locations.

• Quoted wireless network connectivity for service bays and customer waiting areas.

THOMPSON E. MURPHY Page Two

• Exclusively used Visio for all network presentations to customers and 3rd party vendors

• Prepared network proposals, consisting of Cisco infrastructure, using EIGRP, HRSP, GRE-VPNs, fiber, and a uniformed VLAN and IP addressing schemes.

Network Consultant (October 2004 – April 2005) Consultant for ADP Program Managers and automobile manufacturers' IT teams.

• Provided high-level consulting to internal development organizations, customers, and manufacturers to conform to ADP standards.

• Developed training plans and conducted training sessions for internal departments on new products and services.

• Installed, monitored, and documented all pilot network solution projects before general release into the manufacture environment.

• Revised documentation after pilot installs to stream line policies and procedures.

• Worked directly with Ford Motor Co. to create an enterprise network solution for transporting ADP financial application data from 1300 + Ford dealerships to Ford’s headquarters.

• Integrated BMW/NA’s WCCP Internet browsing and VPN solution at every BMW dealership in the USA to conform to ADP’s LAN configuration standards.

Arthur Andersen, Technology Solutions, Chicago, IL. 1999-2002

Former in house IT solutions management for Arthur Andersen’s Worldwide Enterprise Network

Network Analyst

Second shift Network Operations Center Analyst

• Accountable for monitoring, managing, and troubleshooting Andersen’s Worldwide network.

• Reported all enterprise network failures to the responsible service providers (AT&T and MCI).

• Executed all assigned router IOS and hardware upgrades.

• Documented all configuration and equipment changes performed on the enterprise network.

• Replaced Cisco 7500 core router in the Los Angeles office.

• Routed traffic for Andersen's core and distribution routers using OSPF and multicast applications.

AT&T/IBM Global Services, Schaumburg, IL. 1997-1999

Worldwide Telecommunications Provider.

Operations Technician, (June 1999 –September 1999)

Backbone Operations Center

• Responsible for all USA & Mexico Frame Relay, ATM, and IDNX nodes within network.

• Troubleshot and solved all physical and logical problems on the network.

Network Technician, (April 1997 – May 1999)

Voice Network Support Center

• Lead Technician for the Allstate, Boeing, and CoAmerica Bank enterprise PBX networks.

• Took 1000 to 1200 inbound and outbound calls per month.

• Reviewed all VNSC closed trouble tickets and recommended procedure improvements.

• Golden Phone Award April, May, July, & August 1998.

• Manager Appreciation Gift 1999.

EDUCATION

MBA, emphasis Information Systems, Loyola University, Chicago, IL.

Data Warehousing and Business Intelligence, Graduate Certificate, Loyola University, Chicago, IL.

Telecommunications Certificate, DePaul University School of CTI. Chicago, IL.

B.A. Economics, North Park University, Chicago, IL.

Contact this candidate