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Customer Service Sales

Location:
Lithia, FL, 33547
Salary:
40,000
Posted:
August 31, 2011

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Resume:

BRAD SEIFERT

**** ************ **. ******, ** *3547 Cell# 813-***-**** Hm# 813-***-****

icbxg6@r.postjobfree.com

QUALIFICATIONS SUMMARY

Inventory Specialist / Buyer / Operations / Customer Service Rep within the food distribution industry. Reliable self-starter with excellent time management and interpersonal communication skills. Team player that proactively considers inventory in relation to demand and successfully completes projects within deadlines. Proven expertise in maintaining detailed records and supporting alternative business strategies in order to maximize customer satisfaction. Computer skills include:

Microsoft Word…Excel…DCS2000

SAP…lotus Notes…Wal-Mart’s Retail Link

PROFESSIONAL EXPERIENCE

RIVERVIEW FLOWER FARM, Seffner, FL Aug 2010 – Aug 2011

Inventory Specialist, Home Depot Account

• Coordinated the processes of sales forecasting, inventory management & distribution

planning, while identifying best practices and direct customer service for Vendor Managed Inventory (VMI) accounts.

• Managed and monitored inventory for multiple product lines at 70+ locations.

• Assisted in organization of transportation to optimize logistics and supply chain efficiencies while assuring on-time truckload deliveries.

• Responsible for minimizing customer out-of-stocks, increasing turns & maintaining service levels while providing excellent customer service.

• Analyzed reports to determine inventory levels and credit issues related to store sales.

ROSEMONT FARMS, Plant City, FL July 2008 – Jan 2010

Asst. Account Coordinator, Produce Sales

• Audit and monitor daily sales activities and reported actives to the senior account manager.

• Fostered positive working relationships with vendors and established buying cycles.

• Purchased products from approved vendor lists and inputted and processed purchase orders.

• Maintained data entry sales records and trouble settlements as related to accounts.

• PACA, Perishable Agricultural Commodities Act, certified.

• Coordinated and ensured timely execution of all logistical arrangements, materials & resources.

• Gathered retail pricing, on a weekly basis, providing an excel spreadsheet on price comparisons for Publix, Sweetbay, Winn Dixie, Wal-Mart & Aldi.

LEBHAR-FRIEDMAN, Tampa, FL Jan 2007 – July 2008 Research Editor, Chain Store Guide

• Specialized in researching restaurant, foodservice and retail industries. Provided detailed, accurate and up-to-date data to potential customers.

• Acquired industry insight that contributed to the development of information based products by analyzing and interpreting customer’s information needs across retail and wholesale business operations.

• Responsible for managing the research gathering process for assigned retail industries for publications within scheduled dates and budgets.

• Reviewed, read and monitored trade publications, news feeds, and other industry sources to stay abreast of all current business topics.

• Worked with sales and marketing department in product assessment and development.

THE DANNON COMPANY INC., Fort Worth, TX Jan 2003 – Oct 2006

Inventory Analyst, Wal-Mart Account

• Responded proactively to Wal-Mart’s imminent growth, covering 38 perishable distribution centers.

• Focused on store product-level replenishment, demand planning, and expanded Wal-Mart sales team support.

• Reviewed system-generated purchase orders to ensure accuracy, system compliance, and feasibility.

• Secured daily delivery appointments, correcting transportation issues as they developed.

• Created daily reports via Wal-Mart’s proprietary computer systems and databases and analyzed reports for safety stock positions and effectiveness of backfills.

• Trained new inventory staff in Wal-Mart and Dannon functions, practices, and procedures.

Customer Service representative, Dannon

• Entered orders for EDI and non-EDI accounts, maintained customer master files and assured customers that expectations were understood and would be met.

• Identified and resolved problems proactively, including complex issues that impacted the company’s ability to consistently satisfy its customers.

• Supported market restructuring, ensuring that all changes were focused on maintaining the highest service levels possible for customers; this included new products, product sourcing, and optimized delivery days.

• Preserved customer master files to guarantee that picking tickets and BOL data was accurate (Ship to information, transit times, product tables for authorization, and model extract data).

• Assisted in controlling inventory levels at distribution center by managing code dates with first in-first out (FIFO) method to mitigate loss, destroy unsafe products, and keep fill rate performance high.

FLEMING FOODS, Lewisville, TX Jan 2002 – Oct 2002

Grocery Buyer / Inventory Specialist, Retail Food Distribution

• Gathered required information such as product, price, and advertising issues in order to benefit effective purchasing practices.

• Utilized buying system, maximizing efficient ordering and delivery to five separate warehouse facilities.

• Kept category managers and group coordinators informed of purchasing related information regarding items and customers.

• Managed inbound/outbound turn and promotion orders with division team to reach most cost efficient means of operation.

SAGE ENTERPRISES, Grand Prairie, TX Aug 1991 – Jan 2002

Inventory Purchaser/Buyer, Wholesale Food Distribution for Airline Accounts

• Monitored 100 inventory lines to ensure product moved in unison with usage cycles.

• Reviewed shelf life reports prior to shipment to determine if items had ample shelf life.

• Analyzed 10-day committed report for product shipping out to customers; out-of-stock product necessitated immediate action in conjunction with sales department for providing substitute items.

Inventory Assistant

• Purchased vendor products from 50 different vendors throughout the United States.

• Ensured inventory accountability through accuracy of inventory cycle recounts.

• Oversaw proper product allocation and monitored warehouse procedures to provide accurate orders.

• Implemented team management procedures to resolve issues and create a higher standard of service.

• Managed communications between branch and corporate office as MIS liaison.

Lead Operations

• Directed three customer service representatives.

• Headed operational functions of customer service staff, including accounts payable, freight claims, freight payable processing, and accounts receivable maintenance for past due accounts.

• Provided customer service for 15 corporate accounts, developing solutions to issues in order to maximize customer satisfaction.

EDUCATION

Texas Tech University, Lubbock, TX

Bachelor of Arts and Sciences, Restaurant, Hotel, and Institutional Management



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