Michael Stec E-mail: iabxnm@r.postjobfree.com

**** ******* ****** ********, ** 19020 Phone # 215-***-****

Summary of Qualifications

With over 20 years as a field service engineer, I have gained in-depth experience and expertise within organizations such as Johnson & Johnson, General Electric, Xerox, and Gilat/Spacenet. My experiences have taught me that technical skills alone cannot guarantee success. I can also offer you strong customer communication skills, the ability to function well in high-pressure atmospheres, and the capability to adapt quickly to new concepts and responsibilities.

Professional Experience

Johnson and Johnson/Biosense Webster

Field Service Engineer

2006-Present

• Perform installation and repair on Carto XP heart mapping systems (these provide views of the electrical activity of the heart through real-time data on 3-D, color-coded maps and it also ensures precise tracking of catheter location, allowing for safe and accurate diagnosis) on over 100 systems in a territory consisting of 75 accounts

• Install and troubleshoot catheter cooling pumps (Cool Flow) and Stockert RF Generators on 95% of accounts

• Received standards of leadership award in January 2008 and numerous Encore awards which recognize an engineer’s outstanding job performance and are recommended by fellow Biosense employees

GE Healthcare Fort Washington, PA

Field Service Engineer

8/2005-5/2006

• Performed a wide range of engineering tasks to ensure the technical integrity and proper installation and maintenance of various Datex Ohmeda anesthesia machines (Aestiva, Aespire, Excel 110 and 210, Modulus SE, and North American Drager models)

• Trained on Datex Ohmeda Ventilators 7000, 7100, 7800, and 7900

• Qualified to work with monitoring systems which include Datex Ohmeda small monitors, S/5 anesthesia and compact monitors, 5250 RGM, and Capnomac Ultima

• Certified to perform preventative maintenance on infant warmer systems, incubators, and Giraffe Infant Care system

• Diagnosed problems, determined resolutions, implemented corrective actions, and inside sales upgrading equipment, extending service contracts, and selling customer supplies

• Acknowledged by peers and management for providing additional service support outside of personal service area

Brian Stec Plumbing and Heating Philadelphia, PA

Plumbing, Heating, & Air Conditioning Technician

1/2004-8/2005

• Received on-the-job training and instruction in all areas of plumbing while assisting in family owned business

• Installed boilers, furnaces, and central air condition units on a wide variety of projects (commercial and residential)

• Worked with all fuel types (gas, propane, and oil)

• Preventative maintenance and modernization projects were performed routinely

Gilat/Spacenet Satellite Communications McLean, VA

Wireless Networking Technician

11/2000-1/2004

• Installed, maintained, and repaired wireless systems and satellite dishes at commercial locations (approx. 2000 sites)

• Prepared daily written reports of field activities to be used to create service manuals

• Chosen to assume a lead role in the training of new employees in the fields of installation and troubleshooting also demonstrating inside sales techniques

• Received an appreciation award for outstanding troubleshooting services (2001-2002)

Xerox Corporation Philadelphia, PA

Customer Service Engineer

1995-10/2000

• Acknowledged as team specialist-specialized in successfully handling and completing tasks that were labeled as unsolvable

• Implemented a method of preventive maintenance on the printers for fellow engineers to follow

• Created a base inventory list of spare parts for all team members to carry in the field

• Handled all Y2K software upgrades

• Trained on 7 printer system models; certified laser training and laser safety training

Customer Service Technician

1989-1995

• Ensured the quality of maintenance on over 120 machines (17 models of copiers)

• Accomplished team goals and was part of the top customer service team for 4 consecutive years

• Worked proactively with sales team on upgrading customer equipment and extending service contracts

Education

Lincoln Technical Institute Pennsauken, NJ

1987-1988

• Graduate of an advanced electronic curriculum; also included training in robotics, basic networking, fiber optics, and basic programming (totaling 1800 class room hours/received electronics diploma)

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