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Customer Service Years Experience

Brentwood, Tennessee, 37027, United States
June 23, 2011
Contact Info:

Cellular: 719-***-**** 232 Williamsburg Circle
Home: 615-***-**** Brentwood, TN 37027

• Innovated thinker able to solve complex problems through the use
of vast technical knowledge and troubleshooting experience
• Experienced in project management, implementation, and improvement
• Demonstrated ability to learn and adapt quickly and effectively
• Known for dynamic personality with the ability to communicate and
negotiate effectively
• Effective team player able to work well within a group or with

Skills and Qualifications
• Highly proficient in Microsoft Office products including Excel,
Word, PowerPoint, Project, Outlook, and Access
• Strong leadership and project strategy skills as well as conflict
management and training
• Knowledgeable in various engineering software packages and program-
ming languages including Autodesk Inventor, Matlab, and Visual Basic.

• University of Colorado at Colorado Springs
Graduation Date: August 2010
o Bachelor of Science degree in Mechanical Engineering
o Minor in Aerospace Engineering

Work Experience
Mechanical Engineering - 1 year experience
• University of Colorado at Colorado Springs
Colorado Springs, CO 2009 - 2010
o Team Leader in design and development of an innovative transmission
jack from concept to fully functional prototype for RacingCows, Inc.
o Research and analysis of high-end bicycle frames and their impact
on race performance
o Initial design of refuse based power plant able to power Colorado
Front Range

Management - 8 years experience
• Sonic Drive-In
Colorado Springs, CO 2004 - 2007
o General Manager and working partner of $1 million franchise
o Responsible for all purchasing, payroll, local area marketing,
training, staffing, recruiting, maintenance, and overall customer
o Rebuilt and trained entire management staff
o Reduced food/paper costs over 5%
• Blockbuster Video
Colorado Springs, CO 1998 - 2000
o Assistant manager in charge of closing store and preparing deposit
• Eagle Irrigation
Colorado Springs, CO 1992 – 1995
o Foreman overseeing irrigation and landscape crews of 12 or more

Customer Service / IT Support – 15 years experience
• University of Colorado at Colorado Springs
Colorado Springs, CO 2008 – 2010
o Library Student Assistant entering and maintaining patron accounts
and shelving books
• McCloskey Motors
Colorado Springs, CO 2007 – 2007
o Sales Associate initiating customer contact and sales of new and
used vehicles
• Sonic Drive-In
Colorado Springs, CO 2004 – 2007
o Responsible for internal conflict resolution and customer complaints
o Increased average customer satisfaction scores over 10% in two
month period
• Ford Motor Credit
Colorado Springs, CO 2003 – 2004
o Customer Service Representative in outbound collections call center
o Promoted to Loss Prevention position within first four months of hire
+ Manage and resolve high-risk accounts including customer location
investigations and repossessions when necessary
• MedGrup
Monument, CO 2002 – 2003
o Senior Support Analyst supporting offsite medical coders and hospitals
with IT and equipment issues
o Programming and maintaining file transfer software for highly sensitive
medical records
• RockShox
Colorado Springs, CO 2001 – 2002
o Senior Support Analyst in IT Department supporting internal clients
with hardware, software, network, and telephony issues
Colorado Springs, CO 1998 – 2001
o Customer Support Analyst tasked with project management and support
for hardware and software rollouts to over 1500 internal clients
• Applied Computer Technology
Colorado Springs, CO 1997 – 1998
o Customer Support Analyst supporting retail customers with computer
hardware and network troubleshooting
• Shepards/McGraw Hill
Colorado Springs, CO 1995 – 1997
o Customer Support Analyst required to support over 500 internal
clients with hardware, software, and network issues

Laborer – 7 years experience
• Air Conditioning Plus, LLC
Colorado Springs, CO 2007 – 2010
o HVAC Apprentice for owner in the install and maintenance of
• Synthes, USA
Monument, CO 2007 – 2008
o Packager ensuring medical equipment is prepared for sterilization
• Eagle Irrigation
Colorado Springs, CO 1995 - 1997