SELENA FORTE'

**** ******** ****, (down), Cleveland, Ohio 44111-6001 - 216-***-**** -

cell; 216-***-**** i77tct@r.postjobfree.com

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Profile: Seasoned, Professional Customer Service Account and Clerk

Representative offering:

Customer Service/Call Center/Multi-line Phone Use

Complaint handling/Disputer Resolution

Clerical/Data-Entry /Records Storage-Retrieval/Filling

MS Word Suite, Excel, Quick-Book, Adobe, Acrobat

Tax preparation - Three courses H & R Block Classes

Legal Litigation/Legal Clerk Knowledge/ Notary Public since 1996,

TRANSPORTATION EXPERIENCE; Eight years experience in Transportation not

listed; from 1991-2012

TRANSPORTATION DRIVER-GROUND SECURITY

2011 to 2012

Cleveland Job Corp, Alutiiq, LLC - Cleveland, Ohio 44110

Escort and transport students and staff in GSA vehicles to off-center

appointments, intrastate travel, and other destination as assigned.

Providing safety, security and surveillance of over 400 youths encouraging

students' behavior demonstrated thru modeling, mentoring, monitoring

standards. I implemented additional safety equipment and Idea's that

prevented bio-safety hazards, maintained logistical safety accountability

in compliance with DOL guidelines, and OFCCP regulation thru inspection

[pre-trip], and executing repairs and maintenance making accurate record

keeping entries. Security clearance access into intranet/Internet, for

inter-office communication via MS Outlook and MS Words to co-workers

supervisor and administrators.

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CLERICAL EXPERIENCE AND ACCOMPLISHMENTS

CUSTOMER SERVICE ACCOUNT MANAGER

2006 to 2007

MBA-Bank of America - Beachwood, Ohio 44122

Capable at anticipating and locating resources in problem resolution aimed

at providing the best-optional solution of products suited for customers

credit card needs. Key Accomplishments; Function in a fast-pace, handling

high influx of inbound calls within a dynamic call center environment on

customer credit card accounts, inquiries; merchant complaints, billing

issue, processing ACH payments and credit line increase via intranet and

company data-base account system. Assure irate callers we are empathic to

their needs and take pride in servicing and repairing trust. Educating

customers on company's available products, sales and services. Listening

intently, providing positive feed-back and neutralize ethic social barrier

through building business relationship in commerce with all customers.

ADMINISTRATIVE ASSISTANT-OFFICE MANAGER

2005 to 2005

Dalton Auto Body Paint Company - Cleveland, Ohio 44128

Provided the needed relief and in collaboration with Sole Proprietor of an

auto body shop, in administrative duties that yield productivity in

services while seeking SBA loan. Key Accomplishment; independently managed

and operated the office in B2B transactions with clients and vendors. I

made journal entries bookkeeping of sales, and purchasing receipts, to A/P

and A/R manually and in Quick-Books. Preformed market research,

demographics, wrote Bio and Business plan to obtain SBA Loan of $5000.00. I

improved office efficiency by overhauling previously haphazard manual

filling system with Quick-Books which bolstered production by 100%. Input

creative ideas in company logo, signs and website designs using MS Words,

Presentation, and Desktop graphics. Remodeled waiting area to contract with

insurance agents. Assist in designing presentation/marketing materials;

communicate effectively to provide auto repair using ADP, and CCC Estimator

programs, resolve billing issues. Generated mass mailing list in

MS Word to send out letters to customers that significantly unveil the

value of the company's logistical services, this increased profits by 50%

and resulted in community service awareness.

SELENA FORTE'

3423 Bosworth Road, (down) - Cleveland, Ohio 44111-6001 - 216-***-****,

Cell: 216-***-**** Page 2 of 2

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ACCOUNTING INVOICE FILE CLERK

2002 TO 2003

Goodrich Landing Gear - Brooklyn Heights, Ohio 44131

Analyze and retrieve three years of import/export over charged freight fees

billing error's by couriers nationwide. Eye for detail in locating

inapplicable GST/VAT taxes applied to company invoices. Compile the totals

of each dollar amounts over-charged on account invoices, request its refund

from vendors via fax. Submit a written financial report using excel, to

Finance Director, Mr. Bob Mihvec upon completion. The completion of

archiving two years invoices and old billing records. Accomplishment;

Endurance driven resulted in recovery savings of half a million dollars in

misapplied taxes and over-charged freights fees to the Goodrich Company.

SENIOR ADMINISTRATIVE ASSISTANT

2001 to 2002

Morning Star Baptist Church - Cleveland, Ohio 44105

Provided administrative services for a large church organization for its

members and surrounding communities. Organized, executed and coordinated

church events, schedule appointments and board meetings through memos.

Utilized Outlook, Word 2003, Desktop Publishing graphics and Excel programs

in preparing correspondence, memos, inventory list, church announcements

and creating news-letters, inserting creative ideas and designs.

Communicate with community leaders, government

officials/senators/councilman/new-media, the sick, elderly and hospice

church members' in-person or conference calls. Act as liaison in delegating

duties for senior pastor to other staff members. Maintain manual office

records; birth record, funerals preparations, weddings and baptismal

arrangements and inventory-ordering office supplies. Provided information

on faith-base services initiative available to the community and any

upcoming church events and charity give-aways.

DISPATCHER, 911 CALL-TAKER, CSR, DATA CONVERSION OPERATOR, JUNIOR CLERK

1995 to 2001

Cleveland Police Department Headquarters - Cleveland, Ohio 44113

Accomplished numerous clerical and customer service duties throughout the

Department of Safety;

Impound Unit, Accident Records Unit, Criminal Records, and Crime Report

Center Unit; resolving inquiries; release crime reports to public, calm

irate callers in person. Placed in charge as Acting Supervisor over thirty

workers, approving OT. Questioned customer to gather pertinent information

to process the retrieval of reports from data-base, receive payment for

criminal/accident records, background check request and entering/canceling

warrants. Verifying data giving by Detective's in processing warrants in

LEADS system and other legal documents. Data-entry of all Police reports;

accidents, stolen vehicles, robberies and all other reported crimes in the

district. Screen 911 emergency calls, transfer call to Dispatcher utilizing

RMS, following prodigal implementing governed polices and procedures.

Dispatch Police Officers to emergency calls; utilizing CAD and RMS-[record

management system]. Given security clearance into the National database

systems; LEADS, NCIC, FBI/BCI and INTERPOL data system .

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MTI School of Business [closed] - Major: Word Processing/Micro-Computer

Specialist

Minor: Legal Secretary/Legal Terminology, Accounting - 93 credit hours -

4.0 GPA

Academy of Court Reporting Cleveland, Ohio 44115

Course Study: Intro Paralegal, Torts, Civil Litigation, legal research,

Accounting - 12 Cr. Hrs completed GPA 2.5

Self-taught [autodidact] in Word suite 2003 -2007, Outlook, adobe/Acrobat,

Bookkeeping, Civil Litigation procedure, taxation

Contact this candidate