Customer Service Sales

ROLAND GARCIA

***** ******* **** *****, ******, TX ph.281-***-**** ******.********@*********.***

QUALIFICATIONS AND EXPERTISE

Sales and Operations Executive with over fifteen years experience in management. Skilled at increasing sales, while lowering vendor costs and developing customer service. Core competencies include:

Employee Recruitment & Management Relationship Building

Sales Development Vendor Negotiations

Team Building Tradeshow & Internet Marketing

SELECTED ACCOMPLISHMENTS

Selected to open a Denovo Banking Center for Bank of America

Increased Electronics Boutique’s sales by 20% in seven stores managed, representing an overall sales increase from 1996 to 1999. I opened four new stores in the same time frame.

I developed Home Chek Real Estate’s client contracts with GMAC and Prudential Relocation in 2000 increasing income by 85 percent

I Opened two new stores for Sports Fever/Looney Bin in 1995 developing over 200,000 in new sales.

Completed sales of over 20 homestead lots, valued on average, of 97,500 for Woodhaven Homes in 95-96.

PROFESSIONAL EXPERIENCE

Director of Development

Galen Capital Corporation

October 2008- June 2009

I worked to recruit potential clients for our Investment banking and direct investors into Galen Capital. I reported directly to the Chairman/ CEO and was also assigned to handle special projects for investors.

Lobby Services Manager

Prosperity Bank- Houston, TX

August 2006- October 2008

I run all FDIC related services for the largest bank in the Prosperity franchise, ensuring that new product and referral goals are met and that the location is in full compliance.

I am also the single point of contact for all customers that have 1 million plus in deposits with us.

Banking Center Manager II

Bank of America – Goshen, NY – Houston, TX

November 2004 – August 2006

I have managed three different banking centers as well as being selected to open a “Denovo” for Bank of America. I have been commended on my teambuilding and leadership abilities, as well as leading my latest branch to the largest percentage over goal in our market.

Sales & Service Manager

Toys R Us - Danbury, CT

April 2003 – October - 2004

Coaching a team of 65 +, to deliver the best guest experience possible. I Maintain P&L by controlling payroll and maximizing associate productivity; through coaching while walking, and cross training. I maintain store appearance by adhering to company Plan O grams and marketing. I also handle all in store events, such as Geoffrey’s Birthday, Camp Geoffrey and all holiday events for the children.

East Coast Liaison

Simpson Design & Development - Whidbey, WA

May 1999 - Present

Expanding market by creating a bi-coastal customer service and marketing attack.

Marketing custom automotive products via the internet, trade shows and automotive events.

Director of Operations

Home Chek Real Estate Services, DBA Prochek - Danbury, CT

August 1999 - July 2002

Increased companies income by over 80 % by acquiring contracts from large relocation clients

Managed tri-state region, implementing customized programs for Fortune 100 companies such as GMAC, Astra Zeneca, Scherring Plough, Motorola and others

Recruited and trained 30-person field ,15-person Customer Service staff and recruited hundreds of independent contractors.

I directed vendor contract negotiations, decreasing costs by 15%.

I also prepared and presented educational seminars in such topics as, First time home buyers, Synthetic stucco, septic systems and inspections, Radon and other environmental concerns to relocation professionals and transferees.

Store Manager

Electronics Boutique/BC Sports Collectibles - Dallas, TX, & Westport, CT

November 1996 - August 1999

Hired and trained in 10-15 member staff per location to promote customer service.

I enhanced customer satisfaction by keeping inventory of signed memorabilia at guest driven levels, ensuring product availability. I maintained store appearance by adhering to company Plano grams and marketing. I also managed the signings of memorabilia by sports figures; handling the advertising of the events, ensuring the comfort of the celebrity and ensuring a smooth guest flow to make sure everyone was satisfied.

Community Sales Manager

Woodhaven Homes - Dallas, TX

June 1995 - November 1996

Helped 20 customers purchase homes and lots.

I worked with building contractors and superintendents, insuring timely completion of homes. Utilizing my bilingual skills to facilitate communication between sub contractors and our own superintendents,

inspected construction to guarantee that local and company standards were met.

General Manager

Sports Fever/Looney Bin - Chicago, IL

January 1994 - May 1995

Increased profits by 15 % through negotiating lower vendor costs.

Hired 20 -person sales staff, increasing customer satisfaction.

Decreased payroll expenses by 20% while increasing employee productivity through cross-training.

Additional Professional Experience information available upon request.

References available upon request.

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