Goal _Oriented
Resume:
Serenity Noteboom
Midlothian, TX. 76065
********@***.***
OBJECTIVE
Seeking a challenging position with diverse job responsibility in a growth-oriented organization.
Experience
Fidelity Investments 2005-2007
Analyst
Operations and Services Group (OSG) as part of National Financial Services (NFS) LLC
Provided clearing and custody of assets to our correspondent clients.
Worked with Risk, Operations, Service and business partners on multi-client or multi-end client
impact.
Monitored and controlled money movement in and out of the Fidelity complex. Includes wire
transfer, ACH, check receipts, and stock purchase/sell tickets.
Demonstrated analysis and research abilities; and be adept at applying plan regulatory rules for
plans of low to medium complexity.
Responded to operational requests of clients and use problem-resolution skills to resolve client
issues.
Chase Manhattan Bank
Customer Service Rep, 2004- 2005
Consummated complex transactions involving cooperation between multiple
departments.
Accomplished goals, meeting or exceeding standards for all performance areas.
Provided personalized service that meets or exceeds clients' time and quality
expectations.
Executed transactions promptly, such as billing inquiries and account changes, and
accurately respond to customers' requests.
TXU Energy
Analyst, 2002-2003
Able to train experienced people and develop highly effective cross-functional teams.
Analyzed and corrected problems with account set-up via administrative rights to
company database.
Attended corporate planning meetings and assisted in writing policies and procedures.
Resolved growth-market in executables.
Resolved growth-market cancellation request.
TXU Energy
Sales Associate, 2001-2003
Seasoned in answering inquiries over the phone.
Learned and mastered various payment plans and account enrollments
Consistently met 4.5 minute turnaround for customer inquiries without sacrificing quality
of inquiries or personal attention to customers.
Identified opportunities to cross-sell and up-sell value added services.
Country Inn and Suites
Supervisor, 1999-2001
Trained, supervised and motivated staff.
Ensured hotel patrons received efficient and timely room services.
Dealt tactfully and effectively with difficult customers.
Managed weekly payroll report, resolved discrepancies and reported findings to
management.
Aramark
Supervisor 1997-1999
Conducted weekly inventory of all perishable food items.
Established awareness of menu planning, portion control, food cost and inventory
ordering.
Experienced in preparing banquets, including course preparation, room setup and
arranging for special requests.
Software
-Microsoft Office - Cordaptix
-Lotus Notes -Seibal - Tivoli
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