Customer Service Sales Marketing Management Business
|DENNIS T. DAVA
**** **** ******
Bellflower, CA *0706
Account Management/Marketing Position in the Financial or Service Oriented Industry.
ADECCO Employment Agency
Sta. Monica, CA
Purchasing & Materials Management Department
10920 Wilshire Blvd., Suite 750
Los Angeles, CA 90024-6509
Buyer/Purchasing Assistant, July 2007 – May 2009
Duties: To monitor and control the usage of supplies within the healthcare network with emphasis on the quality of care and the containment of costs. As a procurement coordinator in material management, I had the primary task to assist departments in developing their approved products lists. Responsible for communication, coordination and implementation of service contract requirements to the suppliers.
MTS Clinical Laboratory
25 Hayvenhurst Ave., Suite 21
Van Nuys, CA 91406
Tel. # (818) ***-****
Marketing/Account Sales, July 2005 - Present
Duties: Marketing, business development and management of new and old accounts in laboratory sales. Also in charge of customer service and collecting past due revenue, and solving customer problems and inquiries.
Unicare Laboratory, Inc.
2835 W Valley Blvd.
Alhambra, CA 91803
Tel # (626) ***-****
Marketing/Account Sales, October 2002 – June 2005
Duties: Primary focus/duty was to expand sales revenue and new market share by growing current accounts and developing new business. Also in charge of customer service and collected past due revenue.
Emery Worldwide Inc.
5500 W. Century Blvd.
Los Angeles, CA 90045
Tel # (310) ***-****/673-7661
Inside Sales/Account Coordinator, May 2000 – October 2001
Duties: With inside sales, was responsible for customer service inquiries, follow-ups and trouble shooting. Also arranged and monitored immediate quality delivery services which attract and retain customers such as Sony Electronics Corporation, NEC-Mitsubishi Inc. and Toshiba America Electronics. A team player, has the willingness to assist other team members to meet customer requirements and expectations.
Yusen Air & Sea Service
361 N. Oak Street
Inglewood, CA 90302
Tel # (310) ***-****
Air Import Breakbulk Agent, August 1997 – May 2000
Duties: In charge of breaking down air import documentation and supplying the customs brokerage companies accurate and sufficient information of the status and condition of every import shipment, and performed multi-tasks and responsibilities. Established a good relationship with the customer by using ethical business practices and keeping them well informed of their shipment status.
Ever Concord Lines, Inc.
403 N. Oak Street
Inglewood, CA 90302
Tel. No. (818) ***-****
Import/Export Operations Agent, May 1995 – September 1996
Duties: Was in charge of air import and ocean export operations. Had the primary duty to facilitate bills of lading and made sure proper documentation was executed. Also performed multi-task and duties.
Robinsons May Department Stores
6160 Laurel Canyon Boulevard
North Hollywood, CA 91606
Credit and Collections Associate, May 1993 – May 1995
Duties: Had the primary responsibility of collecting 30-day past due accounts.
Complete any miscellaneous tasks as assigned by Manager within given parameters.
Petersen Publishing Company
6725 Sunset Boulevard
Hollywood, CA 90048
Receivables Accountant, October 1991 – November 1992
Duties: Reconciled computer posting of advertising subsidiary ledger and advertising sales journal to the general ledger. Review details that does not match between the subsidiary and general ledger, maintaining clear and orderly monthly logs and records in order to provide viable audit trails.
SUMMARY OF QUALIFICATIONS:
* Eight years of Laboratory Sales and Account Management experience.
* Seven years of Freight Forwarding experience.
* Knowledge in general import and export procedures, freight movement systems and
* Working knowledge of basic mainframe computer and PC software programs.
* Three years in accounts receivable and collection experience.
* Excellent problem-solving and decision making skills.
* Ability to work with no direct supervision.
* A business-minded individual, with a strong desire for personal growth,
career fulfillment, and financial success.
* Effectively execute and maintain all systems/processes used in the performance of duties.
Bachelor of Science in Business Administration, Major in Marketing
University of the East, Manila, Philippines
References: Professional references provided from employer upon request.
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