Customer Service Medical Assistant

Felicia A. Taylor

**** ********* ***** **** *******, Texas 77047

832-***-**** ********@*****.***

OBJECTIVE Seeking an entry-level Medical Assistant position that will utilize my clinical and leadership skills and will allow room for growth and development.

EDUCATIONAL Remington College - Houston Southeast Campus, Webster, TX

BACKGROUND Diploma in Medical Assisting, 04/11

• President’s List Awards - 3.88 GPA

• Perfect Attendance Awards

CERTIFICATIONS

• CPR/FIRST AID, HIPPA, OSHA,08/10

• RMA, 8/11

CLINCAL SKILLS

• Vital Signs

• Phlebotomy

• Urinalysis

• Medical Terminology

• Laboratory Procedures

• Pharmacology

• X-Ray Limited Scope

• Advance EKG

EXPERIENCE Campbell Family Practice, Houston, TX 03/11 - 04/11

Medical Assistant Extern (Completed 160 Hours)

• Responsible for taking patient vital signs, recording medical histories and chief complaints

• Administered routine injections and vaccinations

• Completed Urinalysis, Strep and Influenza testing; performed pregnancy tests, phlebotomy

• Set up exam rooms for Physician and assisted with procedures

• Front Office Procedures: Filing, mailing medical information, calling in pharmacy prescriptions and scheduling

Ulta Salon Cosmetics & Fragrances, Webster, TX 12/01 - Present

Retail Sales Consultant

• Assist with loss prevention, providing customer service and following up with customer complaints

• Maximized sales, while performing guest merchandise checkout

• Handled sales, refunds and exchanges, and manage salon budget

• Informed guests of current promotions, events and services within the store

• Performed human resources procedures to include: employee scheduling, counseling and recruiting

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