Doniale M. Jones

**** ***** *****

Grand Prairie TX, 75052

314-***-****

Email: i4hwcx@r.postjobfree.com

• OBJECTIVE: Currently seeking an interesting position with a company in a result-oriented industry. Seeking opportunity for advancement and professional development in which my acquired skills may be utilized and contribute to the productivity of the company.

• Education

Hickman Mills High School

Kansas City Mo.

Diploma Received May 15th, 2007

Concorde Career Institute

Arlington Texas

Graduation date, July 2011

• Skills: 2+ year of professional experience in a Customer Service environment. Proven skills in Word Excel, Microsoft Word 2003, AS400 and S-View, ability to type 45-50 wpm, knowledge of the predictive dialer systems, 10 key touch. Very self-motivated and work well under pressure.

• Experience

Thumbs Up Telemarkting, October, 2011- December, 2011

Customer Service Rep/Health Care : My responsibilies greet customers in a courteous friendly, and professional manner; attentively listen to customers needs and concerns, while demonstarting empathy and meet customer requirments through the first contact resolution. Cofirm customer understanding of the solution and provide additional customer education as needed. Also to make sure that the customer can benefit from the health plan and feels comfortable to continue with it.

Hotels.com Expedia-June, 2009- August, 2010

Telesales Agent: I workered for a travel service and my daily duties were to book hotel reservations for customers all over the USA while giving then the lowest discounts rates on hotels, rental cars and flights.

Foremost Staffing- Temp, Seasonal Dec 8th- April 15th, 2009

Telemarketing: Duties are to contact patients that had service with Comcast

Cable and inform them of their past due balances on bills. Also applying payment

Over the phone by check, Credit Cards and setting up payment arrangements.

ACS, Jan, 2008-Sep, 2008

Customer Service: Duties are to respond to a high volume of inbound customer calls; research and resolve billing and service issues; provide information on products and services; and demonstrate our commitment to customer service by following up on calls and ensuring superior results. Also quickly analyze customer concerns and needs while balancing company revenue concerns.

Educating customers about different price plans that they may be able to benefit

from and also resolving issues.

Stein-Mart, June, 2007-Dec, 2007

Cashier/Shipping & Receiving: Duties were to provide prompt, efficient and courteous customer service; maintain a clean customer service friendly environment in the store; ring customer sales on an electronic cash register; receive cash from customers and give correct change; forecast order and stock merchandise.