Inside Sales / Customer Service

Janet P. West

**** ****** ****

Jonesboro, Georgia 30236

******@*****.***

Cell 678-***-****

Employment Objective

Position as Customer Service and Inside Sales Representative

Professional Strengths

Great telephone skills and customer care attitude with outside and inside

calls.

Introduce customers to new products and suggest products to increase sales.

Experienced with high volume order and processing.

I am familiar with customer data bases, order entry, and account

maintenance.

Experienced in Web research for tracking, freight costs, and correct zip

locators.

Priority proficient with accuracy awareness.

Excellent organizational, interpersonal, and leadership skills.

Ability to adapt to a constantly changing environment.

Computer skills - Microsoft Windows, Word, Excel, Access, Outlook, AccPac, and MAS 500

Detail oriented with an emphasis on quality and completion of all tasks.

Having had my own Photography business, I can appreciate the interests of customer and company.

Education

Associate Degree in Arts, The Art Institute of Atlanta, Atlanta, Georgia

December 1989

Honor Graduate, 3.8 overall

Undergraduate Course work, Clayton State College and University, Morrow,

Georgia 1985 - 1987

Undergraduate Course work, West Georgia College, Carrollton, Georgia 1980 - 1982

Related Experience

Customer Service and Inside Sales, Conklin Metal Industries, January 2008 – October 2010

Made all outside calls to increase sales.

Processed orders by phone, fax, email, and customer counter.

Gave customer quotes and information as needed.

Introduced and recommended various products for increased sales.

Priced and ordered replacement parts.

Obtained UPS and Freight quotes, tracked Conklin trucks via Fleet Boss.

Addressed customer’s billing, damages, and inventory questions.

Entered orders, purchase orders, credits, and Return Material

Authorizations.

Took pictures of various machines and equipment for customer’s decision

toward purchase.

Met customers after hours and on weekends to deliver product with

urgent need.

Customer Service and Inside Sales, Commissions & Accounts Receiving, Sterling Ind June 2004 - Nov 2007

Answered customer calls for order inquiry, anticipated ship dates,

product availability, etc.

Advised customers of new products, product care, and upcoming markets.

Entered orders and faxed for review and confirmation.

Reviewed customer’s accounts with them for credits, past dues, and

account balances.

Determined freight claims vs return authorizations, assisted customers

with freight claims when needed.

Assisted Reps with customers/orders (ship dates, availability, credit

status, terms, and concerns)

Faxed / e-mailed product information and mailed catalogs as requested.

Advised customers on product groupings (matching chandeliers, sconces & table lamps)

Researched and offered replacement parts for discontinued items.

Encouraged all customers to come to Market for specials and the

chance to see our newest producta.

Reviewed / audited invoices for payables toward commissions.

Ran reports, exported to Excel and determined monthly commissions for

sales reps.

Other Work Experience

Customer Service, Closer & General Manager, HomeBanc Mortgage Corp, PTC, Georgia 2002 - June 2004

Performed Welcome calls to all customers and agents.

Ordered services needed for the loan. Faxed appraisal requests and

ordered titles.

Arranged corporate approval for new attorneys.

Informed and provided customers with the requirements necessary for final

loan approval.

Coordinated loan stips between Loan Officers and myself for the customer's

ease toward final approval.

Met many customers on their terms and schedules after hours to

expedite their needs.

Administrative Assistant, Southern Regional Medical Center, Riverdale,

Georgia 1999 - 2002

Performed clerical duties related to procedures such as admissions,

discharges and transfers

Received all incoming calls and directed to appropriate person or

unit.

Kept charge nurse and physicians informed of reports, new orders, and

other messages.

Faxed outside facilities to exchange and obtain previous medical

history.

Responsible for coordination of unit function to help maintain smooth

operations.

Administrative Assistant and CNA, South Fulton Medical Center, East Point,

Georgia 1978 - 1999

Similar to those listed above

Freelance Photographer, Jonesboro, Georgia 1989 - 2001

Photographed weddings, portraits, and events (corporate functions,

reunions, and fund raisers.)

Met with customers to establish individual needs and review contract.

Anticipated and answered questions or concerns.

Ordered and assembled preview and final product albums.

Maintained equipment.

Created and distributed promotional materials.

Career Related Courses

Ductmate Univ, Product Review, Manufacturing, Increased Sales Approach,

Ductmate Ind., April 2008

Customer Service Specialist, Training Program, HomeBanc Mortgage Corporation

Psychology, Business English, Algebra, Small Business Law

Awards and Participation

Bravo Award, Sterling Industries, January and October 2006

Rising Star Region 2, HomeBanc Mortgage Corp., 1st Quarter 2003

Employee of the Month, Southern Regional Medical Center January 2001

Resource League Member, South Fulton Medical Center 1997 - 1998

Best Portfolio Award, Graduation Portfolio Show, The Art Institute of

Atlanta 1989

References available upon request

Contact this candidate