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Customer Service Manager

Location:
Miami, FL
Salary:
open
Posted:
November 24, 2011

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Resume:

GRACIA INZERILLO

***** *.*. ***** ****** Circle • Miami, Florida 33196

305-***-**** • Facsimile: 305-***-**** • E-mail: i0gx0n@r.postjobfree.com

OBJECTIVE Desire a challenging position of responsibility with a dynamic and established organization that will utilize a diversified work and educational history in accounting, finance, marketing and customer service, while incorporating a commitment to excellence and remuneration based on merit.

PROFESSIONAL • Broad based experience in all phases of accounting and finance

STRENGTHS • Corporate cross-training, disciplinary, educational and hands-on experience:

Finance, AP/AR, Public Relations, Group Billing, Manager on Duty, Food/Beverage

• Computer literate: Operate multiple systems and an array of software such as Acknowledge-, M3, Opera , Springer Miller, Dollars on the Net, Micros, Tax Programs, Intuit and Quick Books.

• Capable of assessing situations and implementing successful plans of action

• Goal-oriented, self-motivated personable professional with solid work ethic

• Excellent bilingual communications skills (verbal, written, listening)

HONORS Corporate Development Team, Most Committed Manager; Hilton Hotels

EDUCATION FLORIDA INTERNATIONAL UNIVERSITY: Miami, Florida

Curriculum toward Bachelor of Science in Hotel Administration; 1980-1984

MIAMI DADE COLLEGE; Miami, Florida

Associate in Science in Hotel Restaurant –Institutional Management; 1979

Professional: Business Management, Accounting, Tax, Finance, Auditing, Public

Relations, Communications, Computer Technology, Customer Service, Personnel

WORK EXPERIENCE

03/2011-08/2011 The Setai Hotel, South Beach.

GENERAL ACCOUNTING/INCOME AUDITOR

• Prepare Journal Entries, Reconcile Bank Accounts and Prepaids, Review of Night Audit work

• Produce Daily Report, Balance of Micros, Room Nationality, Market Segment, Yield Reports, Assist Credit Mgr. with direct billing, posting, assist with owner’s posting and Billing. In charge of capital expenditure requisitions and Capital Budget. Assist Accounting Office in daily task

2009-2011 Hilton Miami Downtown Miami, Florida

ASSISTANT CONTROLLER

• Supervise 5 employees and oversee daily operation of accounting department

• Review work of night audit staff, produce daily report

• Verify coding of accounts in A/P; review accounts receivable, payroll, and deposits for accuracy

• Prepare journal entries; Reconcile bank accounts and balance sheet

• Provide inventory counts; prepare monthly reconciliation of inventories and journal

• Prepare tax reports (state, local, county)

• Audit general cashier vault periodically

• Assist controller in audits; Establish rapport with other departments

Accomplishments: Utilize cross training and experience to streamline operations and

Contribute to organization’s efficiency levels using less staff and saving revenue

2006-2009 The Mutiny Hotel/Condo; Miami, Florida

CONTROLLER

• Provided full spectrum fiscal management for all phases of operations

• Utilized computerized system to post and pay expenditures, direct billing

• Served as liaison between company, the public, and government officials

• Prepared daily, weekly, monthly and quarterly financial spreadsheets/reports

• Maintained bookkeeping (expenditures, disbursements, deposits, payroll)

Accomplishments: Conceptualized and streamlined accounting department whereby

Ensuring time management and opening venues for cross training staffing

1979-2003 Hilton Hotels; Miami and Miami Beach, Florida

CHIEF ACCOUNTANT- 500 room hotel (Hilton Miami Airport; 1983-2003)

ASSISTANT PAYMASTER-1,200 room hotel (Fontainebleau Hilton; 1979-1983)

• Managed day to day operations of the Finance Department

• Coordinated all accounting services, practices and departments: processed

Payroll, reconciled general ledger, maintained journal entries, handled AP/AR,

Processed tax work, compiled daily/monthly reports, prepared payroll for 400+

Employees, maintained records

• Supervised accounting/finance staff upwards of nine

Accomplishments: Repeatedly commended for work ethic, management aptitude, and

Motivational style which resulted in higher morale and efficiency

References Available Upon Request



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