WENDY VAILLANCOURT *** -***-****

**** ** ****** ******

Port Saint Lucie, Florida 34953 (603

SUMMARY A versatile, confident, decision-maker ... Detail minded ... Dependable

Self motivated ... negotiator – customer service oriented

EDUCATION Pembroke Academy, Pembroke, NH Business

Franklin Pierce, Concord, NH Mortgage Banking Classes

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EXPERIENCE

2011-2012 JC PENNEY CORP. JENSEN BEACH, FL

Customer Service - hired as part time temporary sales associate. Responsible for

greeting and assisting customers with their questions and purchases. Also responsible for maintaining a clean work area and reorganizing shelves.

1999 to 2011 BOVIE SCREEN PROCESS PRINTING CO., INC. BOW, NH

603-***-****

Director of Sales - responsibilities included customer interaction, monitoring staff of 6 – 9 employees, job review, pricing review, disgruntled customer direction, job reviews, payroll approval.

Reported directly to the President and Director of Operations.

1996 to 1999 BOVIE SCREEN PROCESS PRINTING CO., INC. BOW, NH

603-***-****

Purchasing Manager – responsibilities included purchasing of all

materials, inks, office supplies, machinery and qualifying of vendors according to ISO regulations.

Reported directly to the President and Vice-President.

SKILLS Computer skills include Microsoft Word, Excel, Act, PowerPoint,

and CRC, a customer service database system. Problem solving

and customer service oriented.

PREVIOUS EXPERIENCE

Offset Printing/Management – 15 years

Curry Copy and Printing, Precision Press

Mortgage Banking/Collections/Loan Workout

Bankers Cooperative Mortgage Services – OOB

First NH Mortgage Corporation – Bought out by Citizens Bank

Merrimack County Savings Bank

REFERENCES Available upon Request