Customer Service Call Center Representative Assistant |
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Resume Text:
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DEBORAH HERNANDEZ
*** ******* *****
CHULA VISTA, CA 91911
(H)(619) ***-****
hz5xk1@r.postjobfree.com
OBJECTIVE: Position as a Teller for Credit Union where I may utilize my 20 years experience in customer service, public contact and cash handling experience.
WORK EXPERIENCE:
2007 – 2012 Office Assistant III Imperial County DSS, El Centro, CA
Employed as an office assistant for the Imperial County Department of Social Services.
• Detailed record keeping and filing sensitive County cases
• Communicated effectively with county customers
• Provided information and assistance to public
• Received, sorted and distributed incoming mail
• Trained and provided work direction to other clerical personnel
• Traveled between offices and court to obtain client data
2003 – 2006 Call Center Representative Shell Federal Credit Union, Deer Park, TX
Worked in a fast pace Credit Union call center ensuring great member service and
Retention.
• Proficient in technology applications including teller system
• Assisted members with balance inquire statement request, stop payments and related needs
• Assisted members in account establishment, share accounts, saving services and loans
• Produced top call volumes and maintained a high level for member and credit union convenience
1999 -2000 Member Service Representative Great American Credit Union, Poway, CA
Performed all duties of Member Service Representative to ensure effective and efficient member transactions.
• Processed check cashing, deposits, withdrawals, money orders, and cashier checks
• Opened Checking, Savings, Certificates of Deposits, and Money Market accounts
• Performed cross selling of all credit union products
• Maintained cash drawer balance without incident
1990-1992 TELLER Financial Federal Credit Union, San Diego, CA
Performed all duties of a teller to ensure smooth member transactions:
• Processed check cashing, deposits, withdrawals, money orders and cashier checks
• Clarified Credit Union policy to members to ensure efficient and effective understanding
• Executed financial transactions via telephone for the convenience of the member
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