Medical Assistant Customer Service

Monique A. Brown ** Bissell Street, Manchester, CT 06040

860-***-**** Email: *************@*****.***

Medical Assistant/Technician with Customer Service Expertise

Education

Goodwin College, East Hartford, CT

Associates in Health Sciences/ Human Services, Expected Graduation: June 2012; GPA 3.4/4.0

Fox Institute of Business, West Hartford, CT

Certified Administrative Medical Assistant, Graduated 1996

Awards

Nomination for Student Ambassador, Goodwin College, East Hartford, CT 2010

Dean’s List, Fox Institute of Business, West Hartford, CT 1996

Highlights of Qualifications

• Excellent personal motivation with proven ability to build and work collaboratively in strong team concept environment, and independently

• Focused, versatile, dependable, multi-tasked oriented, flexible, emotionally stable, able to adapt effectively to challenging and emerging situations

• Strong interpersonal skills resulting in exceptional rapport with people

• Interact courteously, professionally, tactfully with general public in variety of circumstances

• Excellent analytical skills with ability to analyze situations accurately and effectively

• Strong computer skills in Microsoft Office programs (Word, PowerPoint, Excel, Access)

Professional Experience

Medical Assistant/Technician (part time/per diem), Hartford Gyn Center, Hartford, CT 1998-2009

• Assisted in operating and recovery rooms during and after procedures.

• Took and recorded blood pressure, respiratory rate, body temperature, pulse rate.

• Administered urinalysis and pregnancy tests using gentle, caring approach.

• Continually improved patient care, meeting with staff monthly to discuss office protocol.

• Greeted patients, pulled charts, answered phones, made appointments at front desk.

• Sterilized and wrapped medical equipment, prepared examination rooms.

• Inventoried stock, documenting needed supplies, informing supervisor of necessary items.

Receptionist/Personal Assistant, Artfx Signs, Bloomfield, CT 2005-2006

• Responded to high volume of inbound calls, scheduling appointments, providing information on products and services, fielding questions.

• Assisted President by driving to presentations, performing personal chores, maintaining calendar.

Administrative Assistant, CitiWest New England Inc., Hartford, CT 1999-2003

• Educated customers via telephone on purchasing HUD homes, serving as resource for information.

• Oversaw two staff, providing training and enforcing company’s rules and regulations.

• Assisted property managers with maintenance of HUD properties, issuing and charging for keys.

• Traveled to properties to evaluate emergency situations, filing appropriate paperwork as needed.

• Input all information into HUD computer system in a timely and accurate fashion.

• Maintained and reviewed files following checklist for quarterly audits by federal gov

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