Administrative Assistant Call Center Medical Office
To find a permanent full-time or part-time position, where I may utilize my skills with the possibility of advancement.
Microsoft Office 2007, Windows 2000, Keyboarding, Microsoft Word XP, PowerPoint XP, Excel XP, Access XP, Outlook XP, Medical Terminology, Filing (numeric and alphabetical) phone skills. Bilingual in English /Spanish.
06/2006 to 04/2007 Legal Office Administrations
Worcester, MA The Salter School
Microsoft Office 2003 – Word, Excel, PowerPoint and Access. Legal Transcription, Keyboarding, Office Administration
2001-2002 Microsoft Office 2000
Worcester, MA Xintra Computer Certification Provider
Windows 2000, Keyboarding, Microsoft Word XP, PowerPoint XP, Excel XP, Access XP, Outlook XP. Intuit to QuickBooks.
1993-1994 Office Administration/Automated Accounting
Worcester, MA Mass Job Training WordPerfect, Automated Accounting, Medical Terminology, and keyboarding.
11/09- present Virtual Assistant
Worcester, MA Corinthian Interiors
Input receipts into computer by quarter, generate report. Prepare all paper work for tax filing. File all files for finished jobs.
04/10 – 9/11 Patient Service Representative – Per Diem
Worcester, MA Family Health Center of Worcester
Check in/check out patients, verify insurance, collect copays. Confirm appointments. Call center when needed.
09/08 - 12/08 Coordinator of Child Consult/Liaison
Worcester, MA Temprite – Umass Medical School - Temp Position
Keep track of all incoming calls from 5 East and 8 East. Call Dr. On Pager, and relate information. Keep Consult log book up to date. Do Intakes for the Fisher/Marshall clinic and set appointments up. Keep the schedules up to date. Keep the schedule for the Child Diagnostic Clinic and the Child Behavioral Clinic. Help out with the MCPAP scheduling. Submit billing for the Child Consults.
05/2007-04/2008 Patient Services Specialist
Webster, MA Fallon Clinic
Checked out patients, set up appointment, made referrals, and confirm appointments. Work the call center when required. Follow up on referrals and no shows.
09/2003 – 5/2006 Receptionists
Worcester, MA HEALTHSOUTH Diagnostic Center
Answer phones, make appointments, put appointments in computer, greet and register patients. Verify patient’s insurance, confirm appointments, screen patients, and interpret for Spanish speaking patients, file, finalizing and faxing reports.
09/2001-2003 Sr. Legal Assistant/Supervisor
Worcester, MA Tadmor & Tadmor, LLP
Created and maintained files for clients, met with clients to complete the appropriate immigration paperwork (Adjustments, H1-B Visa Forms, I-130 Relative Petition, N-400 Naturalization Application, I-765 Application for Employment Authorization). Translated documents from Spanish to English and from Portuguese to English, supervised 3 staff members.
04/2001-09/2001 Receptionist/Legal Assistant
Worcester, MA Tadmor & Tadmor, LLP
Created and maintained files for clients, answered phones and greeted clients, prepared Adjustments and various correspondences, created forms to help organize the office work.
1998-2001 Unit Secretary of Mental Health Department
Worcester, MA Great Brook Valley Health Center, Inc.
Created and maintained provider templates and schedules. Made client’s appointments, greeted and checked in clients, created documents and forms to facilitate provider’s work flow and effectiveness, served as Spanish to English translator, responsible for keeping schedules up-to-date according to the needs of the providers. Answered 6-line telephone system.
1995-1997 Administrative Assistant
Worcester, MA ChildCare Connection/Family Services of Central Mass
Answered phones (4-line phone system) greeted clients, created mailings and flyers to promote company services in Spanish and English. Assisted with creating of the training newsletter in Spanish and English, Maintained office supply inventory, filed returned books resource library.
Worcester, MA Seabury & Smith, Inc
Answered 6-line phone system, Greet clients, process documents through word processing, file, fax and copy, processed and sorted mail on a daily basis. Logged plate on the cancel rewrite logbook.
References available upon request
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