P rofessional Objective:

To seek a position in your company, where I can utilize my Strong Sales skills , high customer service skills and high rapport building skills .

And to demonstration my abilities as an effective employee.I have 6 years of Inside Sales experience. Proven ability to open , develop and grow new territories. Able to prepare and deliver presentations and create proposals.

Outstanding customer service and communication skills. I have 7 years of office work between doing Sales and working as a Radiology Receptionist .

Also, have 15 years of restaurant work experience. And 10 years of management of waitresses and waiters. And two years experience of being a cook

Technical Knowledge :

Windows Microsoft Office, Excel, Power Point, and SAP .

Experience :

SugarHouse Casino

Player Servive Rep - Customer Service Rep

June 2011 -

Work and run the Customer Service call center at the Casino . Work along side of the Executive Assistant , with doing over flow work for the Administrators and the

Marketing department.

When I worked as being a Player Services Rep my responsibilities are as followed.

Meet and greet all patrons arriving to the site, distribute appropriate coupons and complete all necessary paperwork to enter patron into the Casino system. Explain all benefits of Winner Circle membership to new and existing patrons.

Assist with the implementation of on-site events, promotions and entertainment initiatives. Register patrons, collect tickets, distribute gifts and other tasks as required for the particular event.

Prepare reports as requested,And administrative duties as required/assigned.

Evaluate the compatibility of patrons through the Discretionary Comp module using established guidelines.

Is responsible to issue cash redemption and complimentary restaurant vouchers .

Must be fully aware of all site promotions and corporate initiatives at all times. Inform other departments of any upcoming promotions by attending pre-shift meetings.

Promote and maintain the utmost integrity and the highest calibre of customer service and respect to all customers, employees.

Airgas Safety

Senior Account Sales Manager

May 2004 - December 2010

Senior Account Sales Manager - To increase sales and gross profit by establishing new customers and expanding business with the 300 existing customers in my sales territory. Through professional Sales skills

and excellent Customer service, make and accept customer telephone calls and provide honest, sincere and courteous assistance to the customer’s needs.

Provide written and verbal quotes to a customer in a organized, timely and Professional manner.•Act as liaison between customer and company regarding pricing, products, delivery information, payments, service, and inquiries of any kind.

Also, Meet goals and objectives set by and with Management. Attend comprehensive training programs gaining knowledge of products, product application and regulations, Company procedures sales skills .

Ceasers Restaurant

Waitress and Manager

May 1994 - November 2009

Multi - tasked by seating guest as they arrived. Serving seated clientele , sharpened communication skills by resolving customers complaints and creating winning solutions

to there problems. Assisted the restaurant Manager by creating the weekley work schedule. Managed waitresses and waiters. Worked with customers on events and banquets that were held at the restaurant.

Such as, developing a menu and arrangements that fits guests needs and expectations.

Bristol Boro School Cafeteria

Server and Cook

September 1996 - June 1998

Worked with Head cook on preparing and cooking meals. Also,worked on the food line to serve the meals to the Students and Teachers.

Bristol Boro Police

School Crossing Guard

September 1995 - January 2004

To cross both Students and Parents across the street when going to and from School .

Delaware Valley Hospital

Central Supply

January 1992 - Feb 1993

Scrubs and washes surgical instruments, containers, and equipmen,.

Sterilizes instruments, equipment, surgical linens, and supplies, such as surgical packs and treatment trays,

Delaware Valley Hospital

Food and Nutrition Service Aide & Cook

January 1990 - May 1991

Responsible for working in designated cafeteria and tray line position. Responsible for tray delivery to and from Patients rooms , while assisting in striving for the

highest Patient satisfaction.. Also, worked as a back up cook was responsible for preparation of the meals for the cafeteria and for keeping the correct supply of food in stock

Lower Bucks Hospital

Radiology Receptionist and Radiology Transporter

April 1988 - May 1990

Answered phones in Radiology Dept and making appointments for testing. Handled Patients records

Worked with Patients very closley as they were being transported from Patients room and also from one area to the Hospital to another .

Delivered Patients records, Laboratory speciments and medical equipment thru out the hospital.

Education :

George Washington High School

10175 Bustleton Ave

Philadelphia PA 19116

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