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Help Desk Manager

Location:
Prattville, AL, 36067
Salary:
$85,000
Posted:
May 31, 2012

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Resume:

Travis J Clackler

Cell 910-***-****, hy425g@r.postjobfree.com

Objective

A Network Administrator position with emphasis on Microsoft products

Skills and Proficiencies

• Microsoft Office 2003, 2007, 2010

• Windows 2000, XP, Vista, 7

• Windows Server 2003, 2008

• 60+ words per minute typing

• Linux /Unix

• Cisco routers and switches

• Microsoft Visual Basic 2008

• Microsoft SQL Server 2008

• Microsoft Visual Studio 2005/2008

• BMC Remedy

Professional Experience

• Served as the Help Desk Chief for a deployed network on ship supervising up to 8 help desk marines in the proper performance of their duties.

• Increased efficiency by 20% and decreased fatigue by 15% as a result of reorganizing shifts while serving as Help Desk Chief.

• Worked as a Network Administrator for a network of over 200 computers and over 400 users in a deployed environment.

• Ensured all Communications Support Teams (CST) were properly trained and equipped while serving as CST Manager.

• Provided data communications for the commanding officer for ship to shore movements resulting in the success of multiple operations.

• Supervised and took part in installation, operation, and maintenance of all computers, and peripheral devices onboard assigned amphibious ships, tactical environment, and in garrison.

• Trained in the operation and usage of Cisco routers and switches.

Certifications

CCENT, CCNA

Education/Training

Bachelor of Science, Information Technology- May 2011 University of South Alabama, Mobile, AL GPA 3.5/4.0 Cum Laude.

Ultimate Knowledge- December 2005 - January 2006- Hands on training with Windows Server 2003, Active Directory, Exchange 2003, routing, and switching.

Tactical Data Network Specialist Course (0656)-April 2004- July 2004-Hands on training with planning, configuring, and managing WAN and LAN systems.

Data Network Specialist Course (0651)-February 2004 - April 2004-Learned to install, configure, operate and maintain WAN and LAN systems. The course covered TCP/IP, Subnetting, Windows NT 4.0, Windows 2000/Active Directory, and exchange 5.5.

Work History

CGI- September 2011-Present

Technical Support Representative

Contracted out as tech support for Fannie Mae’s Unix machines. Worked in a production support environment using Unix on a daily basis, as well as handling any and all trouble tickets via BMC Remedy.

United States Marine Corps-July 2003 to October 2007

Help Desk Chief-March 2007 to October 2007

Help Desk Technician / Network Administrator-August 2004 to February 2007



Contact this candidate