Anthony Michael Slivinski

**** ***** ***. ***. #* • Moosic, PA • 18507

Cell: 570-***-**** • Email: hxlboj@r.postjobfree.com

https://www.linkedin.com/in/aslivinski

OBJECTIVE

To obtain a position within an established company where I can utilize my professional experiences and skills to further the goals of the company as well as my career

QUALIFICATIONS & STRENGTHS

A dedicated, responsible, goal oriented individual with knowledgeable experience through organizational communication skills. I have the ability to perform a task at hand and accomplish effective planning, presentations, relationship building, and training. My computer expertise in Microsoft Office and programming will be an asset to any opportunity that may arise. My willingness to learn complex concepts will also be successful when dealing with business decisions and planning.

General understanding of SAP during the enrollment process.

EXPERIENCE

Prudential Retirement, Scranton, PA

Customer Service Associate-Retirement Service 2012-2012

• Proficient in: Avaya IP Agent, Tax Regional Services Program, Omni Systems, and Lotus Notes

• The Customer Service Associate position is responsible for answering in-bound and making out-bound calls to the Defined Contributions and Defined Benefits plans. This is the front line of interacting with participants who have or need help with settling retirement related issues. The focus is primarily on rules/regulations, processing transactions, and situational managing. After completing an extensive training process, the job specifics are based on call monitoring, performance reviews, and call coaching. These skill levels are a priority of dependability, teamwork, and independence.

Keystone College, La Plume, PA 2011-2011

Administrative Assistant- Part Time

• The Administrative Assistant was held under The Academic Dean of Keystone College. The position administered general office functional along with working on and creating special projects. Interaction with students and faculty to set appointments and schedule meetings.

Datamonitor Inc., Scranton, PA 2010-2011

Client Services Manager

• Managed multiple client accounts and supervised the accuracy and compliance of contract creation and terms and conditions

• Main point of contact to my accounts for setting up orders and providing technical support

• Worked closely with sales departments and account managers to create webinars, satisfaction surveys, email campaigns and track key performance metrics all leading to increase client satisfaction and retention

• Utilized Microsoft Office, WebEx, Salesforce and Business Desk to provide clients with extensive usage reports and provide individual or group trainings

• Relationship building on a global level

• Ensure maximum exposure of our full offering portfolio to clients through consistent communication

Fidelity Deposit & Discount Bank, Dunmore, PA 2005-2009

Floating Customer Service Representative / Teller

• Responsibilities included effectively satisfying customer needs by being sales driven and knowledgeable of the bank’s products and services

• Relationship building with customers and employees to ensure the highest retention rates possible

• Adapted to change, multi-tasking as Senior Teller, Supervisor, and performing management duties when called upon

• Worked across multiple branches to setup accounts, loans, and certificates to meet the goals of the office. Verified large deposits, ordering money, organization of safety deposit boxes, creating schedules and to maintain working coin machines and ATMs

Keystone College Deans Cottage, La Plume, PA 2004-2005

Intern

• This position was created to give the employee full reign of creativity and to put in place new strategies for the years to come

• Worked closely with the Dean on many student volunteer programs, questionnaires, and work study programs

• Completed student/teacher evaluation process, answered phones, helped students and visitors with questions and concerns, used organizational skills including brainstorming and problem solving, worked in a team environment as well as independently

• Responsible for training and implementing new procedures while developing a list of best practices for the department

EDUCATION

Keystone College, La Plume, PA

Major in Business Administration with Minor in Information Technology

Graduation: Received BS Degree in December, 2005

Related Courses: Accounting, Systems and Networks, Web Management and Design, Data Base Management, Electronic Commerce, Interpersonal Communications, Coping Skills, Workplace Environments, Health, Safety and Security, Training and Development, and Compensation and Benefits

HONORS/AWARDS

Cocciardi and Associates, Inc. Certificate for “Safety, Health & Environmental Consulting and Training”

Outstanding Sales and Commitment Award- 2006 Fidelity Deposit and Discount Bank

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