Eric C. Atanga

*** ******* **. ******, ** *****

978-***-**** • E-mail: hvcc4i@r.postjobfree.com

PROFILE

Demonstrated Nursing Care, Medical Billing & Collections Coupled Experience Encompassing:

• Resolving debt disputes through a third party claims agency, working diplomatically and professionally with the individuals of the billing process to ensure that all cases are settled efficiently and accurately

• Negotiating with large, key and difficult delinquent accounts with a proven track record of reducing bad debt

• Managing several aspects of medical office operations including medical coding, transcription & billing, customer database management, reception, generating effective business correspondence, customer service as well as coordinating work flow

• Expertise supervising, training, developing and mentoring new and existing staff members with respect to proper collections techniques as well as tracking and reducing receivables

• Comprehensive knowledge of the Medicare/Medicaid system

• Direct patient care experience with strong focus on Activities of Daily Living while acting as a strong patient advocate to ensure proper continuity of health care delivery

• Ability to deliver the high quality customer service vital to capturing repeat and referral business

• Friendly, courteous manner with customers on the telephone and in person

• Strong organizational skills with the capacity to handle numerous tasks simultaneously and meet critical deadlines

• Strong communication, interpersonal and problem solving skills

• Dedication, outstanding work ethic and willingness to undergo training to become an effective contributor

A dedicated, detail-oriented enthusiastic team player with a willingness to accept new responsibilities and train others...a

natural ability to communicate with people...a dependable, focused, self-starter who can multi-task and work well under pressure...a keen negotiator and mentor...a leader with strong decision making skills and a strong desire to succeed.

SUMMARY OF QUALIFICATIONS

Comprehensive Medical Billing & Collections Experience Including:

• Direct Staff Supervision, Training & Performance Evaluations • Reducing Bad Debt / Negotiating Payment Terms

• Key Customer Account Management / Problem Solving • Liaison To Customers & Internal Staff

• ICD-9 & CPT Coding / Computerized Billing Systems • Preparation & Submission of Insurance Claims

• Consolidating & Adjusting Medicare Claims For All Expenses • Online Medicare Adjustments & Submittals

• Database Management / Ensuring Records Confidentiality • HIPPA Rules / Ensuring Compliance

• Medical Terminology / Transcribing Orders • Reporting Emergency Actions & Results

• Learning New Applications & Systems Quickly • Time Management/Meeting Critical Deadlines

• Preparing Demand Bills / MSP Upon Request & No Pay Bills • Problem Solving / Credits & Debits

• Corrections & Edits Of Forms Before Transmittal To Medicare • Preparing Contracts & Write Offs •

• Managing High End Accounts & Billing • Resolving Past Due Accounts

• Knowledge & Experience Utilizing The Medicare FISS • Posting Cash Transactions For The Assigned SNF’s

• Cash Management / Preparing Adjustments . Point Click Care Utilization

Nursing Care Experience Including:

• Long-Term Health Care • Addressing Special Dietary Requirements • Private-Duty Care

• Medicare/Medicaid Issues • Case Management

• Activities of Daily Living (ADLs) • Providing Patient Advocacy • Skin Care

• Transporting Patients For Treatments • Emergency Accompaniment • Safety Procedures

• Providing Laundry & Housekeeping • Scheduling Appointments & Procedures • Public Relations

PROFESSIONAL EXPERIENCE

Collector III 2004-2011

Genesis Healthcare Corporation, Andover MA

Nursing Assistant

Westford House - Genesis Healthcare, Westford MA 1998-2004

EDUCATION

Certificate / Health Claims Specialist Bachelor of Science-Management

The Salter School, Tewksbury, MA Becker College, Worcester, MA

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