Michel Grandchamp

**** * * ** ***

Davie, Florida 33324

305-***-****

hv5gm9@r.postjobfree.com

Objective

Find a rewarding, full time job in Desktop computer/server/workstation support, Computer Graphic Arts, or Computer/Server Installation (software and hardware upgrades, planning and execution ) Technical Support.

Work Experience

Tech Support

12/2007 – 11/2009 Applied Innovations Corp., Boca Raton, Florida

 Over the phone technical support. Answer technical questions, troubleshooting resolving issues for customers over chat phone and e-mail. Handle Level One and Two support issues within Liveperson, livechat and via phone.Shared Hosting Web Hosting, Dedicating Hosting, Asp.net Application hosting Server support Network support. Proficient with the following: Shared Hosting, Sharepoint, VPS (virtual private server) Dedicated Hosting, Managed Admin Lite and Self Managed, Dedicated web and SQL servers; HELM, PLESK and Modernbill control panelsAs the user, reseller (only applies to Helm), and administrator.Kayako ticket systemWorked department structure and department responsibility.knowledgebase navigation.familiar with live chat system, able to multi-task more than two support chats at onceWorked any starter kit manual and automatic installations such as Wordpress, ASPDOTNET storefront or Dot Net Nuke for example .Escalate issues by submitting detailed tickets on behalf of the client.Configure & troubleshoot Frontpage extensions.Configure & troubleshoot FTP. Setup SQL database within HELM control panel and manually on the server.Configure database connection strings. Backup & restore databases via sqlbackup.appliedi.net (veritas backups).Configure & troubleshoot temporary URLs.Basic network troubleshooting: ping, tracert, DNS, whois lookup.Configure & troubleshoot email client issues.Configure email account settings within Smartermail. Install an SSL certificate within HELM control panel.Configure DNS settings within HELM control panel. Configure private name servers within HELM control panel. Configure & troubleshoot statistics on stats.appliedi.net.

Tech Support Engineer

8/2000 - 8/2005 Sun Microsystems, Sunrise (Ft. Lauderdale), Florida

 Worked with A7000, Storage 7000 stor-edge 3900, 391*-****-**** 6210,6310high-end enterprise level storage and back up system remote supportSupport Storage Area Networks (SAN)Solaris Unix 7 & 8 Remote support for customers SAN including fault detection and ordering disk replacements, trouble shooting and limited planing.

Customer Service Technician

11/1999 - 5/2000 Omega Research Inc.

 Customer Service Technician. Over the phone technical support. Answered technical questions from customers. Gave tutorials to customers on the programs, trouble shooting and repair errors and malfunctional programs.

Computer Operator, Help Desk Engineer

1/1997 - 11/1999 Investacorp Inc, Miami Lakes, Florida

 Installation of new computer hardware (external storage, printers, tape drives, home networks for remote staff) and new computers. Network lan/wan installation and maintenance. Operating system and program installation and maintenance. Repair and maintenance of older, critical computer systems and migrating to new systems.

Michel Grandchamp

2131 S W 81 Ave

Davie, Florida 33324

305-***-****

hv5gm9@r.postjobfree.com

Computer Repair Consultant

2/1996 - 1/1997 CyberCom, Miami, Florida

 Network Installations, Custom made PC's and Servers.Installation of new computer hardware (storage, printers, large format printers, drawing tablets, scanners) and new computer software. Network lan/wan installation and maintenance. Operating system and program installation and maintenance. Repair of old computer systems.

Education

2005 - 2010 AIU, Fort Lauderdale, FL

 Some College Coursework Completed

8/2002 Fort Lauderdale Art Institute, Fort Lauderdale FL, FL

 Bachelor's Degree

 Have been attending this institution since fall 1998. Pursuing a Bachelor in Computer Animation GPA 3.5

7/1994 - 6/1997 Miami Dade Community College, Miami, FL

 Associate Degree

 AA in Graphics Arts 1996 GPA 3.29

6/1992 Belen Jesuit Prep. High School, Miami, FL

 High School

Qualifications

People Skills

 15 years experience working with the public and meeting customer needs. Ability to please customers and other employees under all circumstances dealing with IT Problem resolution. Have a good, cheerful personality, very likable easygoing. Self Starter that can work with people. Excellent telephone skills and speaking voice.

Computer Skills

 Installation of networks, hardware and software 10BASE-T Ethernet LANs, coaxial cable, 100BASE-T, fiber channel, line drops, DOS 6.22, Microsoft Windows 3.1, Windows 3.11 for workgroups, Windows 95, 98, WIN/NT 3.0, 4.0 Service Pack 4 for NT 4.0, Windows XP pro, Windows Sever 2003/2008 web and Enterprise Solaris, some Linux, BeOS 4.3

 Internet experience: Netscape Communicator, Microsoft Internet Explorer, America Online, and CompuServe. Prodigy, Cable modem, home LAN/WAN, DSL, Firefox, FTP, MS SQL o

 Microsoft office, Excel, Outlook, Word

 Adobe Illustrator, Adobe Photoshop 5.02, Paint Shop Pro 5.1, Dabbler 3.1, Painter XL, Manga Illustrator 3.0, WACOM drawing pads.

 IBM PC, Macintosh PC, HP Network Printers, Sun SPARC Stations & Servers, DELL workstations and servers

 Have used Lotus notes. Some Oracle database, MSSQL ,MYSQL

 Experienced in Installing, operating and supporting PC and Macintosh operating systems advanced hardware troubleshooting, performing hardware diagnostics. "Out of the Box" thinking, Fault tolerance and failure testing.

Contact this candidate