Fannie M. Dorsey

**** ** ***** ******

Houston, TX. 77004

fdorsey6943 @yahoo.com

Home: 713-***-****

OBJECTIVE

To have the opportunity to utilize skills in public relations and customer service, to develop administrative/management abilities through a challenging work atmosphere.

SUMMARY OF QUALIFICATIONS

My work experience has required that I have the ability to establish and maintain effective relationships with working associates, an ability to communicate and interface with people at all levels, the ability to plan, organize and manage employees in a work environment, and particularly to deal with public relations and customer satisfaction.

EXPERIENCE

The Forum at Memorial Woods 5 Star Quality Care Houston, TX. 77024 Aug. 3, 08 – Sept. 25, 09

Director of Maintenance: Responsibilities included: In charge of the maintenance department and supervising 8 men. Providing customer service, assisting the corporate office, creating work schedules, scheduling repairs with contractors, managing personnel records, processing invoices, entering data into the computer on the Ariba System, monitored switchboard, assisting with creating budget for the engineering department for the next physical year, ordering supplies for repairs, creating schedules for work to be performed in residents units, repaired/trouble shoot computer/phones system. Repaired health care equipment such as hospital beds, nurse call systems, repaired/trouble shoot A/C & Heat, worked with life line systems.

The Forum at Memorial Woods 5 Star Quality Care Houston, TX. 77024 Aug. 3, 08 – Aug. 3, 08

Maintenance Assistant/Administrative Assistant: Responsibilities including: Assisted Chief Engineer in overseeing maintenance staff crew of 7 men. Provided customer service, assisted the corporate office, created work schedules, scheduled repairs with contractors, managed personnel records, processed invoices, entered data into computer on the Ariba System, monitored switchboard, assisted with creating budgets for the engineering department for the next physical year, ordered supplies for repairs, created schedules for work to be performed in residents units, repaired/trouble shoot computer/phone systems. Repaired healthcare equipment such as hospital beds, nurse call systems, repaired/trouble shoot A/C & Heat, worked with life line systems.

American Airline Cincinnati, OH. June 1995 – August 1997

Telephone Reservationists: Responsibilities including: Setting up customer accounts for flight reservations and was exposed to general accounting application. Took customer calls by phone to exchange, relocate seats and utilize the computer to complete task, dealt with problems that pertain to the customer’s satisfaction.

United States Navy Norfolk, VA April 1988 – April 1994.

Commanding Officer Sore Intermediate Maintenance Activity: Responsibilities included the pick-up, distribution and delivery of the United States mail, updated records, wrote work schedules and operated Xerox 1090 machine, typed, filed personnel records, wrote schedules and operated switchboard.

T.L. Walker Bearing Company Houston, TX. 77004 August 1986 – September 1987

Filing Clerk: Responsibilities included filing invoices, matching invoices or pulling invoices and checking orders, answering telephones and operated accounting machines.

ACHIEVEMENTS

Initiated into the Madison Who’s Who April 9, 2009

Voted Employee of the Month at last job

Received various commendations for:

Good Conduct Medal, Sailor of Month, Letter of Commendation and Letter of Appreciation.

EDUCATION

Commanding Officer Service School: Electrician’s Mate Class “A”

June 1988 – December 1988

Great Lakes, IL.

Completed training in (TQL) Total Quality

High School – Stephen F. Austin High School - Graduated Top 10% of class 1987

CERTIFICATIONS

State of Texas Apprentice Sign Electrician License - January 31, 2011 – January 31, 2012

Ten Key Speed Certificate - February 8, 2011