Tessa Stiell-McLeod

Objective

To secure a position in an established organization where I may utilize all aspects of my knowledge, put practice to my skills and demonstrate my ability to be the most productive asset to my company. I am a highly motivated worker, whose performance demonstrates efficiency and effectiveness while increasing productivity within my work environment. I am ambitious and I have been recognized as an exceptional worker, well-known for my professionalism and expertise. I am a great team player, with even greater leadership skills and a very strong work ethic. I am business savvy, with an ability to inspire creative endeavors. I welcome new opportunities and encourage learning experiences, along with the chance of advancement.

Summary of Qualifications

Skilled in troubleshooting, quality assurance, as well as conflict management and resolution.

Very strong problem solving and analytical skills

Excellent communication and interpersonal skills.

Self-motivated, detail-oriented.

Advanced organizational and leadership capabilities.

Performance is always professional, productive and efficient.

Works well with others and excels under challenging conditions.

Professional Experience

2011 - 2012 NYU Langone Medical Center New York, N.Y.

Epic Analyst

Design/Build/ Test environments, creating test hospital centers, departments

Design/Build/ Test user records, creating test patients, providers and resources; their schedules and user security settings.

Test Cadence scheduling environment, creating test scheduling, advanced and basic visit types, blocks and panels.

Monitor/troubleshoot/resolve system errors and end-user issues.

Work as liaison between End-Users and our Epic implementation staff.

Support contact for the staff working with Epic and internal clinical and business experts to tailor the system to best fit their needs.

Perform in-depth analyses of workflows, data collection, report details and other Epic-related technical issues.

Develop/document /build/test/install and maintain internal procedures to be used in conjunction with Epic applications.

Provided support for reoccurring End-User issues by creating tactical resolutions which would further enhance the quality assurance and compliance of system use and functionality.

Tracked and collected data corresponding with medical centers requirements for their affiliated health care providers and updated corresponding files/spreadsheets/ databases.

2008 – 2010 Maimonides MMC Holdings Brooklyn, N.Y.

Interface Monitoring Technician

Monitor interface engines, e*Gate and Ensemble to ensure uninterrupted message transfer between electronic systems.

Monitoring, troubleshooting and documenting all error reports and system error messages and HL7 event types.

Trained and educated new IMT hires about regarding policies, monitoring procedures, end-user support and daily tasks.

Hourly Monitoring of Clinical Systems and Interfaces.

Maintaining database log of activity and status during monitoring procedure.

Monitor/troubleshoot/resolve systems issues, interface problems, PC hardware issues and user complications.

Provided on-site and remote desktop support

Work along with many different IT teams to enhance the flow, usability, and visual design of existing applications.

Assisting in “Go-live' deployment of integrated application systems.

Assisting telephone inquiries and documenting inquiries, problematic issues and events along with resolutions.

Worked with 3rd party vendors to resolve issues and grant access to servers.

Provides system ID’s and passwords to MMC users, resets user codes when needed and activated vendor access to MMC servers and PC’s.

Assisted in maintaining, developing and upgrading MIS systems, associated databases, interfaces and the Support Center QA Policy and Procedures.

Generated QA reports including individual workload statistics.

Monitoring servers, the network, and other devices, referring unresolved issues to PC Techs and relaying all pertinent information to appropriate MIS Clinical personnel.

2006 - 2008 Kings County Hospital Center Brooklyn, N.Y.

Systems Analyst

Data Collections and Analysis for the Adult Critical Care (ACC)

Units and Trauma Center.

Assisted the Associate Director of the ACC units and the Co-Director of Trauma and Surgical Critical Care/Associate Professor of Surgery at SUNY Downstate in the preparation of unit statistics and developed projects, spreadsheets, reports, presentations, and databases for the ACC Units and Trauma Center based on findings.

Created presentations based upon the ACC Units and Trauma Centers statistics, which were presented monthly before the NYC Health and Hospital and Hospitals Corporation (HHC).

Conducted daily QA reviews to ensure that ACC medical records and clinician charting were up to hospital compliance.

Assisted the Associate Director of the ACC units with the opening of the Cardiac Catheterization Laboratory (CCL).

Assisted with the Associate Director of the ACC units updating and recreating hospital policies and procedure manuals for ACC units, as well as creating new policy and procedure manuals for the new CCL.

Worked as a liaison between Kings County Hospital and the QI Program Director of the Brain Trauma Foundation (BTF).

Assessed all trauma patients for criteria and eligibility to apply as test patients for the BTF, tracked and collected qualified TBI patient data corresponding with the BTF research program requirements.

Assists with JCAHO and New York State Department of Health inspection preparations.

2005 - 2006 DDB Worldwide Communications Group Inc. New York, N.Y.

IT Procurement Management

Hardware and Software Management for all of DDB’s US offices.

Purchase/Lease/Management of all PC/Mac equipment, multimedia devices, software and their licensing agreements.

Analyze/Troubleshoot software and hardware difficulties to verify or dismiss validity of replacement requisitions and purchase order roll-outs.

Vendor management, analysis and assistance in vendor selection.

Assess vendor expenses; achieve financial goals and budgetary savings.

Handling equipment deployment, scheduling and ensuring timelines target in regards to the equipment rollout, installation assistance and support.

Assured that all DDB employees received excellent service, and

efficiency from IT products and equipment.

Conducted administrative duties for accounting records.

Managed the Procurement Department in the absence of the Hardware and Software Manager.

2002 - 2005 Maimonides Medical Center Brooklyn, N.Y.

Information Specialist

Preformed Administrative duties for the Maternity Departments.

Accounted for unit census reports, assisted in bed assignments, verified unit discharges and ordered and confirmed the preparation of the rooms.

Provided Inventory management for all necessary unit supplies.

Provided support, information and serviced physicians, nursing staff and department heads.

Providing information, support and serviced unit patients and visitors.

Verified that the unit adheres to HIPAA regulations.

QA of patient records within the MACS and E&C databases.

Data management of state mandated documentation and census records for the all maternity department units.

Education

SUNY College at Old Westbury Old Westbury, N.Y.

Dual Bachelors of Science

Management Information Systems B.S. Required Course Completion 5/04

Biological Science B.S. Required Courses Pending Current

Computer Proficiencies

EPIC, Sunrise Clinical Management/SCM, TDS/MACS, ADT, Eagle/AHS, Perigen/E&C, Nextgen, Active Directory, Front Range Ticketing System, Enexity, Eclipsys, RSA, SharePoint, Allscripts/HMED, Whats-Up-Gold/(SCOM), RAS, e*Gate, Ensemble, Sunquest, Synersource, Syngo, ORMIS, IDX, PACS, PeopleSoft, TeleTracking, MPI, Netprint DOS, MS Windows XP, C++, VB. Net, Microsoft Office Suite ’03, ’07, and ’10, Adobe Acrobat, Networking, Project Management, Systems Analysis, Quality Assurance, Engineering, Database Design, Data Analysis, Architecture, Account Management, End-User, Helpdesk Support & Tech Support.

References

Available upon request.

Contact this candidate