John F Brewer

**** ******** *****, *** *, Richmond VA 23294

(C) 804- 350-6030 (E) hu88fc@r.postjobfree.com

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

● Cash management ● Invoice processing

● Inventory control ● Conflict resolution

● Customer service ● Excellent communication skills

● Creative problem solver ● Strong client relations

● Listening skills ● Sharp problem solver

● Courteous demeanor

Work Experience

07/1976 - 03/2012 Alsco Salt Lake City, Utah

Route Sales Representative

Described products to customers and accurately explained details and care of merchandise. Trained new employees by providing knowledge of specific tasks and policies. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and product complaints efficiently. Processed daily invoices and billed renewed invoices to clients. Assisted customers with increased sales by up selling merchandise. Replenished merchandise shelves with items.

Processed merchandise returns and exchanges.

Directed calls to appropriate individuals and departments. Developed reputation as an efficient service provider with high levels of accuracy. Asked open-ended questions to assess customer needs.

Scheduled weekly inventory pickups and deliveries. Worked under strict deadlines and responded to service requests and emergency call-outs. Developed reputation as an efficient service provider with high levels of accuracy.

Educational Background

1972 Nile C. Kinnick, Yokosuka, Japan

High School Diploma

2 years of college education at Colorado Mt. College, Idaho State University and University of Utah

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